Summary
Overview
Work History
Education
Skills
Objective Summary
References
Accomplishments
Work Availability
Quote
Timeline
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Javanni E. Osoteo

Javanni E. Osoteo

Orlando,FL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

29
29
years of professional experience

Work History

Golf Outside Service Attendant

Hawk's Landing Golf Club
Orlando, FL
10.2005 - 10.2023
  • Meet and greet golfers upon arrival,during and departing the golf course
  • Assisting golfers with club handling /transportation/cleaning & storage,parking assistance,issuing rental equipment (clubs and shoes),golf cart distribution and any various additional requests made by golfers if needed and/or required during their experience at the golf facility.
  • Greeted guests with positive and engaging attitude to promote superior experiences.
  • Managed golf cart fleet and prepared for rental.
  • Staged and put away golf carts based on forecasted business and instructions from management team.
  • Maintained driving range by collecting and washing range balls and keeping area clean and organized.
  • Collected balls and baskets on driving range and loaded ball machines.
  • Checked and emptied trash receptacles at entrance to golf shop.
  • Helped customers by answering questions regarding purchases and rentals.
  • Reported cart damage and maintenance needs to golf shop professionals.
  • Picked up golfers in parking lot, loaded clubs on carts and transported guests to range.
  • Assisted with staging and execution of tournaments and events.
  • Assisted golfers by providing preferred clubs and retrieving balls.
  • Washed, detailed and removed trash from carts to prepare for next use.
  • Prepared golf carts for use by stocking with towels, pencils and scorecards.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.

Merchandise Stock Associate

Toys"R"Us
Seattle, WA
11.2004 - 09.2005
  • Greeted store customers and discussed needs.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Stocked designated items on shelves, end caps and displays.
  • Kept work areas neat, clean and free from debris.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Greeted customers and directed to requested products.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Safely and securely loaded items to prevent damage during transport.
  • Managed timely and effective replacement of damaged or missing products.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Stocked shelves to match planogram images and instructions.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Supervised and trained new staff in performing census.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Transported merchandise pallets to move in warehouse.
  • Worked with customers to pack items according to specific desires and requirements.

Shift Supervisor

Suncoast Motion Picture
Seattle, WA
05.1999 - 10.2004
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Developed job assignments for Sales team, planned production schedules and strengthened organization of task flows.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Completed cash and credit card transactions accurately using POS software.
  • Analyzed sales figures and identified areas for improvement.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.

Cast Member

The Disney Store
Lynnwood, WA
09.1997 - 04.1999
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Crew Trainer

McDonald's Restaurant
Shoreline, WA
01.1995 - 09.1997
  • Set positive example for team members by providing high-quality, efficient service.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained current knowledge of all team position requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
  • Produced training materials and gathered resources to equip crew members with learning opportunities.
  • Provided coaching and mentoring to employees.
  • Developed job-specific competencies and performance standards.
  • Created and oversaw Crew training programs for operations.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Trained and mentored 10 new personnel hired to fulfill various roles.
  • Prepared food items according to recipe to drive quality and consistency.
  • Kept kitchen up to code for health and safety inspections.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Planned order execution to simultaneously deliver items ordered together.
  • Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
  • Interacted with customers to address kitchen-related complaints and praise.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Prepared meals with special accommodations for those with allergies.
  • Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
  • Identified inefficiencies leading to improved productivity.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Monitored food temperatures to meet quality and safety standards.
  • Reduced customer waiting by batch cooking popular items during rush times.
  • Suggested actionable improvements to streamline training procedures.
  • Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
  • Communicated with management on food inventory stock to request order placement.
  • Trained and assisted new kitchen staff members.
  • Operated grills, fryers and ovens to cook food items.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Followed company recipes and production standards to satisfy customers.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Received and stored food supplies, raw materials and other ingredients.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.

Crew Member

McDonald's
Edmonds, WA
05.1994 - 01.1995
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Took orders, prepared meals, and collected payments.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Collaborated with team members to complete orders.
  • Stocked shelves to organize aisles in assigned department.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Accurately operated cash register to process customer payments.
  • Observed customer purchases in line and differentiated between standard portions.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Completed milkshakes and ice cream desserts for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Backed up servers by setting up trays and completing some food deliveries.

Education

High School Diploma -

Edmonds Woodway High School
Edmonds, WA
06.1996

Some College (No Degree) - Multimedia, Fine Art, Film & TV Production

Shoreline Community College
Seattle, WA

Skills

  • Retail Sales
  • Merchandising
  • Register transaction and cash handling
  • Computer/PC usage
  • Ship/Receiving
  • Food Service
  • Audio/Visual
  • Conceptual/visual and various art abilities
  • Communication Skills
  • Problem Solving
  • Immediate Initiative
  • Detail Attention
  • Customer Service
  • Punctual and Reliable
  • Teamwork and Collaboration
  • Flexible Schedule
  • Problem-Solving
  • Opening and Closing Procedures
  • Verbal and Written Communication
  • Heavy Lifting
  • Maintenance and Repair
  • General Facility Cleaning
  • Driving Customer Satisfaction
  • Able to Lift [Number] Lbs
  • Friendly and Outgoing
  • Vehicle Maintenance
  • Maintaining Clean Premises
  • Tire Replacement
  • Tire Pressure Assessment
  • Automotive Repairs
  • Efficient customer service expert
  • Service industry background
  • Food service skills
  • Customer service and care
  • Custodial services skills
  • Customer service skills
  • Service team support
  • Quality service
  • Service and supply support
  • Customer assistance
  • Inventory management
  • Reports and documents
  • Currency counting
  • Order taking
  • Cash register operation
  • Complaint resolution
  • Sales expertise
  • Warehousing functions
  • POS systems expert
  • Key holder experience
  • Staff education and training
  • Stock management
  • Creative problem solving
  • Service standard compliance
  • Multi-line phone talent
  • Retail store support
  • Professional telephone demeanor
  • Shipping procedures understanding
  • Order fulfillment
  • Retail materials management
  • Money handling abilities
  • Receiving support
  • Training development aptitude
  • Recordkeeping strengths
  • Stocking and replenishing
  • Policies and procedures
  • Strategic planning
  • Staff Management
  • Verbal and written communication
  • Improvement initiatives
  • Negotiation
  • Key Performance Indicators
  • Job inspections
  • Operations management
  • Project Management
  • Creative merchandising
  • Schedule optimization
  • Coaching and mentoring
  • Store opening and closing
  • Product promotions
  • Point of sale operation
  • Product and service sales
  • Cash Handling
  • Organization
  • Active Listening
  • Flexible and Adaptable
  • Good Telephone Etiquette
  • Training and Development
  • Organization and Time Management
  • Decision-Making

Objective Summary

29 years of general customer/guest experience. 18 of these years have specifically been devoted to both Golf Service and Hospitality, with the emphasis on Outside Service Operations. I am commited to further my occupational experience and abilities to learn new and different techniques, processes,practices and procedures through multiple and various golf courses and hotel properties.

References

Auggie Decker, Director of Golf - Hawk's Landing Golf Club, 407-212-9291 Chandler Jagodzinski, Golf Head Professional - Hawk's Landing Golf Club, 407-376-8753 Terry Reed, Assistant Golf Professional - Hawk's Landing Golf Club, 407-758-2847 Bill Helriggle, Golf Ranger, 863-557-0725 Rashad Wright, Assistant Golf Professional/Golf Outside Service Staff, 850-2843377 Chris Bober, Golf Outside Service Staff, 407-259-8346 Fran Lamprey, Golf Starter, 407-739-0908 Mike Beck, Annual Golfer - Hawk's Landing Golf Club, 217-433-5960 Jeff Sams, Annual Golfer - Hawks Landing Golf Club, 217-791-1505 Kevin Highley, Annual Golfer - Hawk's Landing Golf Club, 217-519-4222 Doug Burdick, Annual Golfer - Hawk's Landing Golf Club, 217-519-1401 Phil Priolo, Annual Golfer - Hawk's Landing Golf Club, 518-502-4343

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the Year for outstanding performance and team contributions.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Don’t fear failure. Not failure, but low aim, is the crime. In great attempts it is glorious even to fail.
Bruce Lee

Timeline

Golf Outside Service Attendant

Hawk's Landing Golf Club
10.2005 - 10.2023

Merchandise Stock Associate

Toys"R"Us
11.2004 - 09.2005

Shift Supervisor

Suncoast Motion Picture
05.1999 - 10.2004

Cast Member

The Disney Store
09.1997 - 04.1999

Crew Trainer

McDonald's Restaurant
01.1995 - 09.1997

Crew Member

McDonald's
05.1994 - 01.1995

High School Diploma -

Edmonds Woodway High School

Some College (No Degree) - Multimedia, Fine Art, Film & TV Production

Shoreline Community College

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Javanni E. Osoteo