Javante Langrum
Fort Huachuca,AZ
Summary
Results-driven IT professional with 7 years of hands-on experience in Help Desk Support, Network Management, and Command-Level Database Review. Adaptable and thriving in dynamic environments, consistently improving team productivity and streamlining technical processes. Possessing a cybersecurity certification and a solid foundation in system security, network operations, and user support. Demonstrating a proven track record as a dependable, solutions-oriented team player with a strong work ethic and a commitment to excellence in every task. Excited to leverage technical expertise and leadership skills to contribute to mission success in future roles.
Overview
9
9
years of professional experience
Work History
Command-Level Reviewer – U.S. Army (IT/Cyber)
US Army
05.2024 - Current
- Directed waiver processing and maintained data integrity for over 16,000 personnel across multiple installations nationwide, ensuring strict compliance with Department of the Army and DoD cybersecurity readiness standards.
- Analyzed trends in waiver submissions, identified recurring errors, and mentored subordinate units on corrective actions, leading to a 15% decrease in rejections and significantly enhanced command-wide compliance.
- Recognized as a subject matter expert in waiver policy and interpretation, routinely advised senior leadership on complex, high-visibility, and time-sensitive approval decisions, ensuring accuracy and mission alignment.
Information and Technology Team Chief
US Army
04.2018 - 05.2024
- Leads dynamic IT team of professionals to ensure seamless technology operations and support
- Ensured smooth operation of 2,000 end devices by managing and addressing any errors to keep them operational
- Managed network administration, ensuring uninterrupted connectivity and data security
- Developed and implemented disaster recovery and cybersecurity protocols to safeguard company data
- Conducted regular security audits and implemented security enhancements to protect sensitive data
- Diagnose and troubleshoot network, hardware, and software problems, ensuring minimal downtime and disruption to business operations
- Lead and mentor junior help desk analysts, fostering their professional development and ensuring cohesive and high-performing team
- Manage and prioritize incoming support requests through ticketing systems, ensuring timely resolution and adherence to service level agreements (SLAs)
- Create and maintain comprehensive documentation of technical procedures, solutions, and common issues to facilitate knowledge sharing and training.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Allied Trades Specialist
US Army
10.2016 - 03.2018
- Welded in flat, horizontal, vertical, and overhead positions.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
Education
Associate of Science - Cyber Security
American Military University
111 W Congress St, Charles Town, WV 2541412-2025
Associate of Arts - General Studies
American Military University
111 West Congress Street Charles Town, WV 2541408-2023
Skills
- CompTIA CASP Certification
- CompTIA Security Certification
- CompTIA CYSA Certification
- ITIL Foundations V4 Certification
- Desktop Support
- Staff Training
- Account Management
- Troubleshooting and Assistance
- MS Office Proficiency
- Customer Service Expertise
- Attention to Detail
- Network security
References
- Brandon Ferrel Phone: 904-718-8095
- Trina Lindsey Phone: 520-289-5101
- Edwin Brunot Phone: 229-563-4952
Timeline
Command-Level Reviewer – U.S. Army (IT/Cyber)
US Army
05.2024 - Current
Information and Technology Team Chief
US Army
04.2018 - 05.2024
Allied Trades Specialist
US Army
10.2016 - 03.2018
Associate of Science - Cyber Security
American Military University
Associate of Arts - General Studies
American Military University
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