Javar Lewis
Hammond,IN
Summary
Adept at enhancing system performance and efficiency, I leveraged troubleshooting and team collaboration skills at Diebold Nixdorf to resolve complex technical issues, significantly minimizing downtime. My expertise spans remote and on-site support, with a proven track record in equipment installation and repair, underscoring a commitment to excellence and continuous improvement.
Overview
12
12
years of professional experience
Work History
Field Service Engineer
EOS IT Solutions
08.2024 - Current
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Performed onsite installation, modification and maintenance of systems and equipment.
Information Technology Specialist
Diebold Nixdorf
10.2022 - 08.2024
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Used ticketing systems to manage and process support actions and requests.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Mill Operator
Atlas Tube
07.2016 - 10.2022
- Improved production efficiency by optimizing mill settings and implementing preventative maintenance procedures.
- Assisted in the development of training materials for new hires, ensuring all employees were equipped with necessary knowledge and skills for success.
- Provided support during equipment upgrades or installations, helping to minimize disruptions to production schedules.
- Served as a reliable resource for management, providing accurate information on production metrics when requested for reporting purposes.
Welder
Atkore International Group Inc.
02.2013 - 07.2016
- Set up and operated shielded metal arc and gas metal arc welding equipment.
- Chipped off excess weld, slag, and spatter using hand tools.
- Welded in flat, horizontal, vertical, and overhead positions.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
Education
Bachelor of Science - Information Technology
Full Sail University
Winter Park, FL09-2022
Skills
- Remote Support
- On-Site Support
- Equipment Installation
- Troubleshooting and repair
Websites
Timeline
Field Service Engineer
EOS IT Solutions
08.2024 - Current
Information Technology Specialist
Diebold Nixdorf
10.2022 - 08.2024
Mill Operator
Atlas Tube
07.2016 - 10.2022
Welder
Atkore International Group Inc.
02.2013 - 07.2016
Bachelor of Science - Information Technology
Full Sail University
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