Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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Javar Roberts

Javar Roberts

Windsor Locks,CT

Summary

Dedicated Yard Coordinator with proven expertise in streamlining operations and enforcing safety compliance. Skilled in team leadership and effective communication, driving operational success through efficient resource management. Results-driven professional with extensive experience in yard operations and safety compliance. Strong ability to train and mentor staff while optimizing processes for improved efficiency. Committed to fostering a collaborative environment to enhance team performance. Detail-oriented coordinator with a focus on safety compliance and operational excellence. Known for effective communication and problem-solving skills, contributing to streamlined yard operations and improved resource utilization. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dynamic individual skilled in interpersonal communication and customer service excellence. Known for resolving issues promptly and enhancing service quality to ensure high levels of customer satisfaction and loyalty.

Overview

14
14
years of professional experience

Work History

Yard Coordinator

Ryder Logistics
Hartford, Connecticut
11.2022 - Current
  • Coordinated daily yard operations to ensure efficient vehicle flow and safety.
  • Monitored trailer movements and maintained accurate scheduling for incoming and outgoing loads.
  • Utilized fleet management software to track vehicle locations and optimize yard resources.
  • Conducted regular inspections of yard equipment for maintenance and safety compliance.
  • Assisted drivers with loading and unloading procedures to streamline operations.
  • Communicated with warehouse staff to align yard activities with shipping schedules.
  • Trained new staff on yard protocols and safety procedures for operational efficiency.
  • Implemented best practices for space management within the yard area to maximize utilization.
  • Moved and loaded materials by operating equipment like forklifts.
  • Managed the scheduling of yard personnel for loading and unloading tasks.
  • Implemented procedures for efficient use of resources such as fuel and labor.
  • Organized periodic inventories to track stock levels in the yard area.
  • Assisted with loading and unloading heavy items from trucks or containers safely and efficiently.
  • Monitored incoming shipments to verify accuracy against purchase orders and invoices.
  • Facilitated communication between management and staff regarding yard operations.
  • Developed policies for managing hazardous waste disposal in compliance with local regulations.
  • Investigated customer complaints related to product quality or shipping delays.
  • Supervised the daily operations in the yard area, including safety protocols.
  • Collaborated with other departments across the organization as needed.
  • Coordinated with service providers to ensure timely delivery of supplies and materials.
  • Streamlined processes by identifying areas for improvement within the department.
  • Conducted regular inspections of vehicles, machinery, and tools to identify any potential issues or malfunctions.
  • Enforced company safety standards at all times while working onsite.
  • Resolved discrepancies between delivery documents and actual goods received.
  • Created reports summarizing operational activities within the assigned department.
  • Provided training to new employees on safe handling practices in the yard area.
  • Adhered to local laws pertaining to operating hours, noise levels.
  • Prepared and planned worksites to help jobs run smoothly.
  • Reported project progress, site problems and labor status to supervisors.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Delegated work to staff, setting priorities and goals.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Inspected completed work to assess quality and identify skill gaps.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Monitored employee work levels and optimized performance with strategic approaches.

Uber Partner

Uber, Lyft
Hartford, Connecticut
10.2022 - Current
  • Provided excellent customer service to riders during transport experiences.
  • Coordinated and managed driving schedules for efficient ride availability.
  • Assisted drivers with navigation and route optimization in real-time.
  • Monitored rider feedback to enhance service quality and address concerns.
  • Conducted vehicle inspections to ensure safety and compliance standards.
  • Trained new drivers on operational procedures and platform usage.
  • Collaborated with local partners to promote rideshare initiatives effectively.
  • Resolved rider issues promptly, maintaining a high level of satisfaction.
  • Greeted passengers and provided a safe and comfortable ride to their destination.
  • Utilized GPS navigation systems to ensure timely arrival at destinations.
  • Followed company policies and procedures related to driver conduct on the road.
  • Provided customer service by answering questions, providing recommendations, and responding to feedback.
  • Maintained valid driver's license at all times according to state regulations.
  • Monitored traffic conditions in order to plan the most efficient route for each passenger.
  • Maintained cleanliness of interior and exterior of vehicle.
  • Organized vehicle maintenance and ensured it was up to date with all required certifications.
  • Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
  • Managed customer complaints professionally and courteously.
  • Provided helpful information about local attractions or points of interest upon request from customers.
  • Communicated regularly with Uber support staff regarding any issues that arose during trips.
  • Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
  • Kept track of mileage driven for tax purposes using designated tracking software.
  • Updated profile information regularly including availability status and vehicle details.
  • Filed accident reports as necessary if an incident occurred during a trip.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Drove passengers from pick-up points to deliver to destination.
  • Achieved consistently high customer scores due to exceptional service.
  • Accepted payment from customers through cash, credit cards, or mobile payments.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Used advanced driving techniques to better improve time management and safety.
  • Offered riders information about local attractions and restaurants.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Notified customers of delays to decrease calls to support.
  • Upheld a professional demeanor and appearance, reinforcing the company's brand standards.

Front Desk Manager

Hilton Hotels Corporation
Windsor Locks, Connecticut
05.2024 - 11.2025
  • Managed daily front desk operations for a leading hospitality brand.
  • Supervised and trained front desk staff to ensure excellent customer service.
  • Coordinated guest reservations and check-in/check-out processes efficiently.
  • Handled guest inquiries and resolved issues promptly for satisfaction.
  • Implemented standard operating procedures to enhance workflow consistency.
  • Maintained accurate records of guest information and transactions securely.
  • Communicated with housekeeping and maintenance teams for seamless service delivery.
  • Promoted hotel amenities and services to enhance guest experience effectively.
  • Managed guest check-in and check-out procedures, reservations, and payments.
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Assisted with training new staff members on front desk procedures and policies.
  • Ensured the front desk area was clean and presentable at all times.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Mentored new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.

Front Desk Supervisor

Ramnda
Windsor Locks, Connecticut
02.2023 - 11.2024
  • Managed front desk operations and ensured smooth guest check-in processes.
  • Trained and supervised front desk staff to enhance service quality.
  • Handled guest inquiries and resolved issues efficiently.
  • Coordinated room assignments and maintained accurate reservation records.
  • Implemented standard operating procedures for front desk activities.
  • Assisted with billing inquiries and processed payments promptly.
  • Monitored lobby area to maintain a welcoming atmosphere for guests.
  • Collaborated with housekeeping to ensure room readiness for arrivals.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Greeted and welcomed guests in a friendly, professional manner.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Resolved customer complaints promptly and efficiently.
  • Processed payments, cashiering duties and credit card transactions accurately.
  • Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Managed guest check-in and check-out procedures, reservations, and payments.
  • Created weekly schedules for front desk staff according to business needs.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Balanced hotel accounts at end of each shift.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Participated in meetings with other managers to discuss strategies for increasing profitability.
  • Generated reports detailing daily actions, guest numbers, accounting expenses, and income and room service usage.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Maintained important files, running reports, and delivering updates on occupancy and revenue.
  • Mentored new staff on correct procedures, compliance requirements, and performance strategies.
  • Developed policies and procedures related to front desk operations.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Assisted guests with inquiries and requests.
  • Facilitated successful front desk operations for high-volume hotel.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Conducted transactions, confirming patient information, and processing according to standard protocol.
  • Resolved conflicts between customers or staff members in a professional manner.

Computer Technician

N&J Electronic Repairs
Port Maria, Jamaica W.I, St. Mary
06.2017 - 11.2021
  • Diagnosed and repaired electronic devices for various clients.
  • Provided technical support and troubleshooting for customers' equipment issues.
  • Maintained inventory of electronic parts and supplies for timely repairs.
  • Trained junior technicians on repair techniques and customer service skills.
  • Collaborated with team members to enhance repair workflows and processes.
  • Utilized diagnostic software to identify hardware and software malfunctions.
  • Assembled and tested new electronic components for quality assurance.
  • Communicated effectively with customers about repair options and timelines.
  • Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
  • Performed basic network troubleshooting and maintenance activities.
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Upgraded computers with new hardware components like processors, RAMs.
  • Resolved customer complaints regarding the performance of their computers or other devices.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
  • Created backup images of customers' data files onto external storage devices.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Troubleshot complex technical problems related to hardware components, operating systems and applications.
  • Diagnosed issues with existing computer systems and identified solutions to resolve them.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Provided technical support for client inquiries via telephone and email.
  • Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
  • Built custom PCs based on customers' specifications using various components from different manufacturers.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Managed inventory of parts and supplies for repair services.
  • Conducted regular maintenance checks to diagnose any potential issues before they arise.
  • Configured network settings as per customer requirements.
  • Diagnosed and determined system issues to route for repair.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Trained users to operate and manage hardware and software.
  • Maintained accurate records of service calls in a database system.
  • Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
  • Assessed customer needs and provided advice on appropriate products or services.
  • Monitored system performance metrics to ensure smooth operation of all connected devices.
  • Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
  • Served as network administrator by creating accounts and managing permissions for users.
  • Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Utilized password reset utility to unlock units with BIOS password locks.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Managed multiple tasks simultaneously while adhering to deadlines.
  • Diagnosed and resolved hardware and software issues efficiently.
  • Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
  • Monitored, tracked, and documented service support activity to assist future problem resolution.
  • Implemented security measures to protect against unauthorized access or viruses.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Acted as single point of contact for customers during technical faults and security-related events.
  • Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
  • Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Installed new systems and components according to service orders and manufacturer instructions.
  • Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
  • Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
  • Offered repair or service options to help customers make decisions.
  • Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
  • Worked with chemicals and solutions safely to meet protocols and OSHA standards.
  • Analyzed wiring diagrams to gather repair information and procedures.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Monitored installations to maintain compliance with local codes and industry best practices.
  • Replaced defective mechanical and electrical parts with soldering irons following diagrams.
  • Called and consulted with clients regarding equipment details, needs and problems.
  • Updated software versions with patches and new installations to close security loopholes and protect users.

School Administrator

Brimmer Vale High School
Port Maria, St.Mary, Jamaica W.I
09.2011 - 12.2014
  • Managed daily school operations and ensured compliance with educational standards.
  • Developed and implemented school policies to enhance student learning environments.
  • Coordinated staff training programs to improve teaching effectiveness and professional growth.
  • Oversaw budget management and resource allocation for various school initiatives.
  • Facilitated communication between parents, teachers, and administration for effective collaboration.
  • Led strategic planning sessions to align school goals with community needs and expectations.
  • Supervised administrative staff to streamline office procedures and increase efficiency.
  • Organized school events and activities to promote student engagement and community involvement.
  • Performed administrative duties such as filing paperwork or responding to emails.
  • Organized staff meetings and professional development sessions for faculty members.
  • Monitored student attendance records and reported any discrepancies to appropriate staff members.
  • Analyzed student data to identify and implement academic growth initiatives.
  • Resolved conflicts between faculty members or students in a timely manner.
  • Designed and utilized communication strategies to notify stakeholders of positive changes.
  • Managed scheduling of classes and other academic activities such as assemblies or field trips.
  • Facilitated communication between administrators, teachers, parents, and students.
  • Prepared budgets for school activities and programs.
  • Created and maintained student databases, records, and files.
  • Developed and implemented strategic vision and mission for continuous and positive school growth.
  • Implemented strategies for improving student engagement in learning activities.
  • Designed processes to engage families and community members in student learning and bolster attendance at events.
  • Managed school resources to improve student achievement rates.
  • Coordinated special projects related to school improvement initiatives.
  • Reviewed teacher's lesson plans for accuracy according to district guidelines.
  • Developed and implemented school policies and procedures.
  • Assisted in the recruitment, selection, placement, evaluation, and dismissal of personnel.
  • Upheld and applied state laws, contractual obligations and district policies to comply with regulations and obtain necessary school funding.
  • Conducted parent-teacher conferences to discuss student progress.
  • Collaborated with teachers to develop lesson plans for students.
  • Fostered positive school culture and promoted safety and equity for students.
  • Maintained accurate financial records related to school expenditures.
  • Established and managed systems to create focused, quality teachers.
  • Created inclusive environment to meet needs of students.
  • Collaborated with staff and stakeholders to execute strategies, bolstering student success rates.
  • Evaluated classroom performance data to ensure that educational standards were being met.
  • Implemented professional learning community model to drive performance, boosting educational initiatives.
  • Oversaw day-to-day work of classroom teachers, administrative staff and school personnel to expertly serve students' needs and meet district and state standards.
  • Developed and implemented program for students.
  • Provided guidance on curriculum design issues to teachers.
  • Guided instruction by mentoring teachers to improve leadership and teaching effectiveness.
  • Prepared drafts of course schedules and descriptions to estimate staffing and facility requirements.
  • Conferred with parents and staff to discuss educational activities, policies and student behavior or learning problems.
  • Monitored and evaluated performance of school employees.
  • Determined allocations of funds for classroom supplies and materials, authorizing purchases.
  • Enforced school rules for attendance, discipline and honesty.
  • Evaluated curricula, teaching methods and programs to determine effectiveness and compliance with local regulations.
  • Recruited, hired and trained primary and supplemental teaching staff.
  • Cultivated positive relationships with parents and staff to facilitate school operations and student success.
  • Facilitated staff meetings to convey policy changes and hear employee input.
  • Presented resources and opportunities to teaching staff for further professional development and curriculum training courses.
  • Resolved various situations to cultivate strong student and parent relationships.

Education

GED -

Nettts Trucking School
Somers, CT
07-2023

Bachelor of Science - Computer Science

Moneague College
Moneague, Jamaica W.I
09-2010

High School Diploma -

Ocho Rios High School
Ocho Rios, Jamaica W.I
07-2007

Skills

  • Microsoft office
  • Google drive
  • Friendly, positive attitude
  • Analytical and critical thinking
  • Active listening
  • Conflict resolution
  • Interpersonal communication
  • Dependable and responsible
  • Planning
  • Basic math
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Time management
  • Team building
  • Task prioritization
  • Staff training
  • Problem solving
  • Effective communication
  • Team leadership
  • Vehicle tracking
  • Fleet management
  • Safety compliance
  • Inventory management
  • Load planning
  • Customer communication
  • Fleet management software
  • Vehicle flow coordination
  • Equipment maintenance
  • Customer relationship management
  • Quality assurance
  • Employee training
  • Process improvement
  • Shipping and receiving
  • Heavy machinery operation
  • Yard safety procedures
  • Warehouse operations
  • Quality control
  • Worker training
  • Staff supervision
  • Skilled maintenance and repair
  • Safety standards
  • Dependable and consistent
  • Standards conformance
  • Maintenance scheduling
  • Performance management
  • Leadership skills
  • Organizational skills
  • Customer service
  • Heavy lifting
  • Professionalism
  • Employee safety training
  • Work order processing
  • Teamwork and collaboration
  • Billing and accounting support

Languages

English
Professional

Accomplishments

  • Most Outstanding
  • Most Improved
  • Employee of the month
  • Employee of the year

References

References available upon request.

Timeline

Front Desk Manager

Hilton Hotels Corporation
05.2024 - 11.2025

Front Desk Supervisor

Ramnda
02.2023 - 11.2024

Yard Coordinator

Ryder Logistics
11.2022 - Current

Uber Partner

Uber, Lyft
10.2022 - Current

Computer Technician

N&J Electronic Repairs
06.2017 - 11.2021

School Administrator

Brimmer Vale High School
09.2011 - 12.2014

GED -

Nettts Trucking School

Bachelor of Science - Computer Science

Moneague College

High School Diploma -

Ocho Rios High School

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