Results-driven operations leader with extensive experience in fast-paced fast-food environments and logistics. Began career in entry-level crew positions and rapidly advanced into General Manager roles across multiple major brands, including Dairy Queen, Angel Face Party Rental and McDonald's. Proven ability to lead teams, manage daily operations, control costs, improve customer satisfaction, and drive store performance while maintaining high standards of food safety and compliance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Supervisor (Business Consultant) Fedex
FedEx Corporation
Lafayette, IN
03.2026 - Current
Responsibilities:
Supervise daily operations for a team of 20+ delivery drivers, ensuring safe and on-time route execution.
Coordinate route coverage, call-offs, and schedule adjustments to maintain 100% service levels.
Train and onboard new drivers on safety procedures, delivery systems, and route efficiency.
Resolve delivery issues, customer complaints, and failed deliveries in real time.
Achievements:
Contributed to safer operations by reinforcing safety protocols and reducing incidents.
Helped stabilize operations during staffing shortages by covering routes and managing team performance.
Recognized for strong leadership, reliability, and ability to step in and solve operational challenges.
Successfully trained and developed new drivers, improving team performance and retention.
Maintained high service levels by ensuring consistent route coverage and minimizing missed deliveries.
Coordinated workflow among teams to optimize package processing efficiency.
Maintained 98–100% on-time delivery performance.
Trained 20+ new driver.
Courier/Dot-1
FedEx
Chicago
12.2025 - 03.2026
Operated delivery vehicles following safety protocols.
Delivered packages promptly across assigned routes.
Communicated effectively with customers regarding deliveries.
Collaborated with team members to optimize delivery schedules.
Managed package tracking and documentation processes.
Conducted vehicle inspections and maintained cleanliness standards.
Assisted in training new couriers on operational procedures.
Resolved customer inquiries and concerns professionally.
Followed safety protocols when loading, unloading, driving, and delivering items.
Drove company vehicle to transport goods between locations safely and efficiently.
Ensured all packages were properly labeled and sealed.
Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
Coordinated parcel delivery using strong time management skills.
Documented pickups and deliveries and submitted reports after shift.
Delivered items to residential addresses within specified time frames.
Loaded and unloaded cargo from trucks, vans, and containers.
Assisted in the sorting and organizing of packages for efficient delivery routes.
Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
Checked and secured package loads before deliveries.
Provided excellent customer service by answering questions about delivery status.
Developed delivery route understanding to avoid high traffic and construction areas.
Communicated with customers to coordinate delivery times.
Communicated with dispatchers, management and colleagues to form lasting partnerships.
Reported any accidents or incidents involving self or others immediately following incident.
Operated pallet jacks to move large parcels across warehouses and facilities.
General Manager
Dairy Queen Grill & Chill
Chicago, IN
08.2025 - 11.2025
Managed daily restaurant operations and ensured compliance with company standards.
Supervised staff, providing training and support to enhance team performance.
Implemented inventory controls to reduce waste and optimize resource management.
Developed schedules to ensure adequate staffing for peak service times.
Coordinated marketing initiatives to promote new menu items and drive customer engagement.
Conducted regular inspections to maintain cleanliness and safety standards in the restaurant.
Resolved customer complaints promptly, fostering a positive dining experience.
Collaborated with corporate teams to align local strategies with company goals.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Trained employees on duties, policies and procedures.
Created schedules and monitored payroll to remain within budget.
Established and maintained effective communication with staff members to ensure efficient operations.
Administered employee discipline through verbal and written warnings.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Tracked monthly sales to generate reports for business development planning.
Built and maintained loyal, long-term customer relationships through effective account management.
Guided management and supervisory staff to promote smooth operations.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Ensured compliance with local health department regulations regarding food safety standards.
General Manager
McDonald's
Chicago
08.2024 - 07.2025
Supervised staff, providing training and support to enhance team performance.
Developed schedules to ensure adequate staffing for peak service times.
Coordinated marketing initiatives to promote new menu items and drive customer engagement.
Conducted regular inspections to maintain cleanliness and safety standards in the restaurant.
Resolved customer complaints promptly, fostering a positive dining experience.
Collaborated with corporate teams to align local strategies with company goals.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Trained employees on duties, policies and procedures.
Created schedules and monitored payroll to remain within budget.
Established and maintained effective communication with staff members to ensure efficient operations.
Administered employee discipline through verbal and written warnings.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Implemented inventory controls to reduce waste and optimize resource management.
2nd Assistant Department Manager
McDonald's
Chicago
08.2023 - 09.2023
Assisted in training new team members on operational procedures.
Managed inventory by organizing stock and ensuring product availability.
1st Assistant Department Manager
McDonald's
Chicago
01.2023 - 08.2023
Supervised team members to ensure compliance with operational standards and procedures.
Coordinated daily schedules to optimize staffing and enhance service efficiency.
3rd Assistant General Manager
McDonald's
Chicago
01.2023 - 08.2023
Shift Manager
McDonald's
Chicago
01.2022 - 08.2023
Supervised daily operations to ensure efficient service and customer satisfaction.
Trained and mentored team members on service protocols and food safety standards.
Team Leader
McDonald's
Chicago
01.2022 - 01.2023
Supervised team members to ensure excellent customer service standards.
Trained new employees on operational procedures and safety protocols.
Managed daily inventory levels and restocked supplies as needed.
Crew Trainer
McDonald's
Chicago
10.2021 - 01.2022
Trained new crew members on operational procedures and customer service standards.
Demonstrated proper food safety practices to ensure compliance with health regulations.
Assisted in maintaining cleanliness and organization of the kitchen and dining areas.
Crew Member
McDonald's
Chicago
02.2021 - 10.2021
Prepared and assembled food items according to safety and quality standards.
Provided excellent customer service in a fast-paced environment.
Operated kitchen equipment and maintained cleanliness in work areas.
Director of Operations
Angel Face Party Rental
Chicago, Illinois
01.2019 - 01.2021
Managed daily operations for party rental logistics and equipment coordination.
Oversaw inventory management to ensure availability of rental items.
Directed staff scheduling to optimize workforce efficiency during peak events.