JAVARISE DONALD
Killeen,TX
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Courier/Delivery Driver
DHL
05.2022 - Current
- Warehouse sorting, package delivery and delivery pickups
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
Courier/Lead Delivery Driver
LSO Delivery
04.2021 - 04.2022
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Communicated with dispatch and customers for accurate delivery information.
Apple Customer Service
GC Services Call Center
08.2020 - 04.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Inbound/Outbound chats servicing orders, taking payments, setting up appointments, processing returns/refunds/replacements, troubleshooting.
Amex Travel Trainer
Teleperformance
11.2018 - 08.2020
- American Express Travel call center Trainer prepares agents to take calls assisting card members with their accounts and travel plans
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Introduced standardized training for cohesive learning environments.
Travel Care Professional
American Express Teleperformance
10.2017 - 10.2018
- Booking (flights, hotels, cars) take payments, customer service
- I became a trainer 1 year in, trained Agents for our chat team and agents for phone calls, I also have traveled to train as well.
- Educated clients on relevant visa requirements, vaccinations, and destination-specific information, ensuring smooth travel experiences.
- Increased repeat business by maintaining strong relationships with clients and providing exceptional service.
- Assisted clients with resolving travel issues, ensuring seamless trip experiences.
- Consistently met or exceeded performance metrics related to sales goals and customer satisfaction ratings.
- Streamlined booking processes for increased efficiency and reduced wait times.
Walmart Stocker/Unloader/Back Room
Walmart
07.2016 - 09.2017
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
Customer Service Representative
Aegis Communications Group/United Healthcare
08.2012 - 10.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Event Staff
CSC Corporation
01.2009 - 09.2011
- Security for wide amount of venues around the world
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
Apparel Associate
LACOSTE Outlet
01.2006 - 12.2006
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
Education
Some College -
Texas State San Marcos
San Marcos, TXHigh School Diploma -
Ellison High School
Killeen, TX05.2006
Skills
- Pallet Jack
- Customer Service (6 years)
- RF Scanner
- Typing (5 years)
- Sales (1 year)
- Cash Handling (2 years)
- Forklift
- Warehouse Experience
- Conflict Management
- Data Entry (3 years)
- Word (7 years)
- Materials Handling
- Phones (3 years)
- HTTPS
- Order Picker
- Kronos (2 years)
- Windows (7 years)
- Courier
- Operating Systems
- Working Independently
- Customer Service
- Attention to Detail
- Time Management
- Excellent driving skills
- Package handling
- Heavy Lifting
- Logistics and Transportation
- Delivery Management
- Loading and unloading
- Handheld scanning devices
- Sorting
- Dispatch Collaboration
- Vehicle loading
- Item Sorting
- Organizational Skills
- Clean Driving Record
Certification
- Forklift Certification
- Electric Pallet Jack Certification
- Driver's License
Relocation
- Round Rock, TX
- Georgetown, TX
- Austin, TX
Timeline
Courier/Delivery Driver
DHL
05.2022 - Current
Courier/Lead Delivery Driver
LSO Delivery
04.2021 - 04.2022
Apple Customer Service
GC Services Call Center
08.2020 - 04.2021
Amex Travel Trainer
Teleperformance
11.2018 - 08.2020
Travel Care Professional
American Express Teleperformance
10.2017 - 10.2018
Walmart Stocker/Unloader/Back Room
Walmart
07.2016 - 09.2017
Customer Service Representative
Aegis Communications Group/United Healthcare
08.2012 - 10.2014
Event Staff
CSC Corporation
01.2009 - 09.2011
Apparel Associate
LACOSTE Outlet
01.2006 - 12.2006
Some College -
Texas State San Marcos
High School Diploma -
Ellison High School