Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Javaro Johnson

Tampa

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Operations Manager

Cultiv8 Landscape Services LLC
07.2000 - Current
  • Responsible for hiring and firing teams to maintain an effective workforce
  • Managed customer accounts to ensure billing accuracy
  • Create sales and marketing campaigns to generate new business
  • Provide effective customer service to ensure client satisfaction
  • Collect on overdue accounts to manage company cash flow
  • Conduct inbound and outbound sales calls to increase market share
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Firefighter/EMT

Hillsborough County Fire Rescue
04.2010 - 12.2013


  • Inspect and maintain medical equipment to ensure operational standards are met
  • Inspect and maintain mechanical equipment to ensure operational standards are met
  • Inspect and maintain fire apparatus to ensure operational standards are met
  • Manage fire station cleaning responsibilities to ensure station maintenance
  • Maintain excellent conditioning to remain physically fit for duty
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.

Account Manager

Florida's Mulch Express
04.2000 - 12.2002
  • Responsible for organizing and managing existing customer accounts
  • Aggressively canvassed new businesses to generate sales
  • Provide quality customer service to meet the needs of existing clients
  • Exceeded sales goals for properties under management
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.

Education

Emergency Medical Technician -

Leary Technical Institute
Tampa, Fla
02.2011

Firefighter I & II - undefined

Leary Technical Institute
Tampa, Fla
06.2011

Patient Care Technician/Certified Nursing Assistant - undefined

Concord Career Institute
Tampa, Fla
03.2009

Skills

  • Windows Vista
  • Word
  • Excel
  • PowerPoint
  • Access
  • Outlook
  • Quicken for Home and Business
  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Staff management
  • Project management
  • Operations oversight

Certification

  • PCT Certified
  • CNA Certified
  • Phlebotomy Certified
  • CPR (Basic Life Support for Healthcare Providers) Certified
  • First Responder Certified
  • EMT Certified
  • Wildland Firefighter Certified (S-190, S-130, L-180, S-110)
  • CDL Class-A Driver’s License

Languages

English
Full Professional

Timeline

Firefighter/EMT

Hillsborough County Fire Rescue
04.2010 - 12.2013

Operations Manager

Cultiv8 Landscape Services LLC
07.2000 - Current

Account Manager

Florida's Mulch Express
04.2000 - 12.2002

Firefighter I & II - undefined

Leary Technical Institute

Patient Care Technician/Certified Nursing Assistant - undefined

Concord Career Institute

Emergency Medical Technician -

Leary Technical Institute

Similar Profiles

CREATE PROFILE