Professional manager with proven track record in operational efficiency and team leadership. Known for driving improvements in service delivery and operational workflows. Highly collaborative and reliable, adapting to changing needs seamlessly. Skilled in conflict resolution and team motivation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Center Manager
CareerSource Broward
10.2023 - Current
Enhance customer satisfaction by addressing inquiries and resolving issues promptly.
Mentor staff members to foster professional growth within the organization''s talent pool.
Assist the Center Manager with the day-to-day operations and oversight of the CareerSource Broward Center.
Serve as Center’s primary contact for the coordination, implementation, and resolution of all facilities related issues for the Center.
Prepare a variety of weekly, monthly, annual, and bi-annual reports as needed to report progress towards goals.
Work closely with Program Managers and Center Manager to ensure that all operations and programmatic issues are addressed.
Supervise, evaluate, develop goals with, and oversee the activities of direct reports and other personnel involved in delivering services in the CareerSource Broward Center.
Participate in agency’s quality improvement initiatives by continually focusing on strategic planning and improving customer service. Conform with and abide by all regulations, policies, work procedures, and instructions.
WIOA Youth Supervisor
CareerSource Broward
06.2022 - 10.2023
Assisted the Manager of Youth Programs and Services to ensure there is continuous coverage for the WIOA youth staff at the center during operational hours, assigning and maintaining work schedules for youth staff to meet the needs of the customers
Supervised assigned staff in the delivery of services under the WIOA youth program
Ensured proper coordination of specified program referrals to training opportunities such as Individual Training Accounts and Work Experience
Ensured the staff provided comprehensive case management of assigned cases and that services are provided to meet the customers' needs, alleviate barriers and the development of the customers' potential
Monitored and recommended process improvements to achieve performance goals on an ongoing basis; providing regular reports to management on progress towards performance goals
Provided guidance on the interpretation of program regulations or benefit requirements to facilitate appropriate referrals to community and program resources, including housing, food, clothing, school programs, vocational opportunities or services, relevant mental health services, and other as applicable
SYEP Training Coordinator
CareerSource Broward
03.2022 - 06.2022
Assisted with the recruitment and site matching of the classroom instructors for Employability Skills Training
Prepared all materials needed for all of the training/orientation including the creating the PowerPoint for supervisor and monitor orientations
Provided instruction for SYEP instructors and worksite monitors on responsibilities for the three day employability skills training
Coordinated and provided oversight for the three day Employability Skills Training for SYEP youth to ensure appropriate delivery of training, collection of time sheets, distribution, and completion of the Pre-test and accurate documentation of youth and staff attendance and participation
Conducted site visits at schools in preparation for Employability Skills Training and ensure appropriate set up of classrooms at each school/training site in collaboration with SYEP Community Liaison
Established and maintained a classroom atmosphere that generated high expectations and enthusiasm for learning by infusing critical thinking skills, application skills, and interpersonal skills
Attended various meetings with CSBD and other staff to prepare for and closeout related program activities
Culture & Climate District Specialist
Duval County Public Schools
08.2017 - 03.2022
Facilitated sustainability and expansion of PBIS practices district-wide
Provided and/or facilitated quality training at all three tiers of PBIS: universal, secondary and tertiary
Trained and provided ongoing technical and data analysis support to staff who used school-wide data collection systems
Collect and monitor school and district databases to track and analyze student behavioral data including office discipline referrals, suspensions, team implementation, coach assessment of schoolwide implementation, and climate survey patterns
Developed collaboration with multiple district departments and initiatives including Direct Instruction and Second Step curriculum (C&I), diversity and cultural competency (Equity), classroom management (BITSA and After School Education and Safety), specialized behavioral interventions (Special Ed), and SWIS data warehousing and support (Technology) and contractor relationships around Tier 2/3 supports
Participated in regional, statewide and national PBIS leadership conferences and meetings
Assessment & Data School Administrator
Duval County Public Schools
01.2015 - 12.2017
Assisted school principal in hiring teachers and evaluating their performance
Reviewed and built a positive learning environment for students, while monitoring and taking appropriate action against misbehaving students
Science, Technology, Engineering and Mathematics Initiative (T-STEM) Coach: Implemented the blueprint of program within school setting, coordinated meetings and networked for community projects and ensured teachers received necessary professional development
Pre-Early College Program coordinator
Organized and supervised extracurricular activities in the school
Met with parents and discussed their concern over safety and education quality
Focused on individual and group professional development that expanded and refined the understanding about researched-base effective instruction
Dean of Students
Duval County Public Schools
01.2013 - 12.2015
Embodied, advocated, and operationalized Matthew Gilbert Middle School's mission and vision for extraordinary student achievement
Ensured students were held accountable to the Duval County Public School's Code of Student Conduct and the Matthew Gilbert Code of Student Conduct
Used discipline data to inform school-wide social, emotional and academic practices and professional development
Ensured the timely reporting of student infractions and consequences to families, support staff, administration and other reporting systems/agencies in accordance with all applicable school regulations
Actively supported staff and teachers in addressing student mistakes and challenges in conduct