Javarrian Stanford
Shreveport,LA
Summary
Driven professional with a track record of leveraging customer support and mobile device management skills to enhance service quality at NCR. Excelled in incident management and hardware maintenance, significantly improving customer satisfaction. Demonstrated expertise in quality standards and regulatory requirements, ensuring top-notch service delivery and compliance.
Dependable production associate focused on maximum productivity and quality. Profiecient at assessing parts and finished products for defects. Recognized for excellent attendance record and energetic attitude.
Overview
6
6
years of professional experience
Work History
Customer Engineer
NCR
07.2021 - 07.2024
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Trained customers to use and maintain equipment to reduce service issues.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
Manufacturing Production Associate
Tomakk Glass Partners
01.2020 - 07.2021
- Weighed and measured items to prevent waste and meet quality standards.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Documented production information via daily system logs and discussed issues with management.
- Made sure that products were produced on time and are of good quality.
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected products and machines to maintain quality and efficiency.
Wash Bay Attendant
Blue Beacon Truck Wash
12.2018 - 12.2019
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Achieved customer satisfaction by providing high-quality professional service.
Education
High School Diploma -
Fairpark Highschool
Shreveport05.2015
Skills
- Customer Support
- Mobile Device Management
- Remote Support
- Software Installation
- Hardware maintenance
- Network configuration
- Incident Management
- Quality Standards
- Documentation And Reporting
- Repair work
- Regulatory Requirements
Timeline
Customer Engineer
NCR
07.2021 - 07.2024
Manufacturing Production Associate
Tomakk Glass Partners
01.2020 - 07.2021
Wash Bay Attendant
Blue Beacon Truck Wash
12.2018 - 12.2019
High School Diploma -
Fairpark Highschool