JaVaughn Dean
Tulsa,OK
Summary
Dynamic and empathetic professional with a proven track record in customer service and sales, seeking a role where exceptional interpersonal skills and a genuine passion for connecting with others can be leveraged to enhance team dynamics, elevate customer satisfaction, and drive business growth. Dedicated to delivering unparalleled service experiences and fostering positive relationships, I am eager to contribute my abilities to a team that values collaboration, creativity, and a client-centric approach to achieving success.
Overview
2
2
years of professional experience
Work History
Teacher
Tulsa Dream Center
05.2024 - 08.2024
- Developed and implemented dynamic lesson plans tailored to diverse learning styles
- Utilized innovative teaching strategies to promote critical thinking and problem-solving skills
- Effectively managed a classroom of 40+ students, maintaining discipline and encouraging mutual respect.
Customer Relations Advocate
ResultsCX
01.2024 - 05.2024
- Provided front-line support to customers, demonstrating empathy and professionalism in handling inquiries and resolving issues
- Consistently met or exceeded performance metrics, including average handling time, customer satisfaction scores, and first-call resolution rates
- Recognized for outstanding customer feedback and received a promotion for excellence in customer service.
Customer Service Representative
Foundever
Tulsa, OK
09.2023 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Healthcare Customer Service Representative
Conduent
01.2023 - 09.2023
- Greeted patients upon arrival and answered any questions they had about their visit.
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Monitored trends in customer satisfaction levels through surveys and feedback forms.
Stocking Crew Member
Walmart
- Restocked shelves after each sale transaction was completed.
- Reported any damaged goods or defective items immediately to management team.
- Set up promotional displays in order to increase visibility of certain products.
- Organized and stocked merchandise on store shelves, racks, cases, bins, and tables.
Education
High School Diploma -
Booker T Washington Highschool
Tulsa Dream Center
Skills
- Verbal and Written Communication
- Parent and Student Communication
- Technology Integration
- Customer Relations
- Active Listening
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organisational skills
Extracurricular Activities
Community Volunteer, 100 Black Men of Tulsa
Timeline
Teacher
Tulsa Dream Center
05.2024 - 08.2024
Customer Relations Advocate
ResultsCX
01.2024 - 05.2024
Customer Service Representative
Foundever
09.2023 - 12.2023
Healthcare Customer Service Representative
Conduent
01.2023 - 09.2023
Stocking Crew Member
Walmart
High School Diploma -
Booker T Washington Highschool
Tulsa Dream Center
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