Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
Generic

JaVaughn Dean

Tulsa,OK

Summary

Dynamic and empathetic professional with a proven track record in customer service and sales, seeking a role where exceptional interpersonal skills and a genuine passion for connecting with others can be leveraged to enhance team dynamics, elevate customer satisfaction, and drive business growth. Dedicated to delivering unparalleled service experiences and fostering positive relationships, I am eager to contribute my abilities to a team that values collaboration, creativity, and a client-centric approach to achieving success.

Overview

2
2
years of professional experience

Work History

Teacher

Tulsa Dream Center
05.2024 - 08.2024
  • Developed and implemented dynamic lesson plans tailored to diverse learning styles
  • Utilized innovative teaching strategies to promote critical thinking and problem-solving skills
  • Effectively managed a classroom of 40+ students, maintaining discipline and encouraging mutual respect.

Customer Relations Advocate

ResultsCX
01.2024 - 05.2024
  • Provided front-line support to customers, demonstrating empathy and professionalism in handling inquiries and resolving issues
  • Consistently met or exceeded performance metrics, including average handling time, customer satisfaction scores, and first-call resolution rates
  • Recognized for outstanding customer feedback and received a promotion for excellence in customer service.

Customer Service Representative

Foundever
Tulsa, OK
09.2023 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Healthcare Customer Service Representative

Conduent
01.2023 - 09.2023
  • Greeted patients upon arrival and answered any questions they had about their visit.
  • Scheduled appointments for patients using the electronic health records system.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Monitored trends in customer satisfaction levels through surveys and feedback forms.

Stocking Crew Member

Walmart
  • Restocked shelves after each sale transaction was completed.
  • Reported any damaged goods or defective items immediately to management team.
  • Set up promotional displays in order to increase visibility of certain products.
  • Organized and stocked merchandise on store shelves, racks, cases, bins, and tables.

Education

High School Diploma -

Booker T Washington Highschool

Tulsa Dream Center

Skills

  • Verbal and Written Communication
  • Parent and Student Communication
  • Technology Integration
  • Customer Relations
  • Active Listening
  • Strong interpersonal skills
  • Proactive and self-motivated
  • Exceptional organisational skills

Extracurricular Activities

Community Volunteer, 100 Black Men of Tulsa

Timeline

Teacher

Tulsa Dream Center
05.2024 - 08.2024

Customer Relations Advocate

ResultsCX
01.2024 - 05.2024

Customer Service Representative

Foundever
09.2023 - 12.2023

Healthcare Customer Service Representative

Conduent
01.2023 - 09.2023

Stocking Crew Member

Walmart

High School Diploma -

Booker T Washington Highschool

Tulsa Dream Center
JaVaughn Dean