Javaughn Dutton
Philadelphia,PA
Summary
Seeking employment in a professional environment to gain diverse work experience and leverage existing skills. Committed to contributing to the success of an organization by applying expertise and continuously learning and growing within the role. Eager to take on new challenges, collaborate with colleagues, and make a meaningful impact in a dynamic work setting.
Overview
3
3
years of professional experience
Work History
Resident Experience Specialist
American Campus Communities
06.2023 - 06.2024
- Ability to: Plan, organize, and direct the living arrangements and social interaction of residents; interpret and explain programs to residents, staff, and members of the community
- Establish and maintain cooperative relationships with those contacted during the course of work; write accurate reports; motivate and sustain the interest of others working with residential care residents; analyze situations and take effective action; and communicate effectively
- Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents
- Come to work in appropriate attire as outlined by ACC standards and the Resident Experience Manager
- Create a vibrant community and dynamic living experience supporting the Cast Members of the Disney Program
- Participate in a Shift Lead rotation with the responsibility of ensuring tasks assigned by management are being completed on each shift by fellow RESs and CAs and communicating status to management appropriately
- Aid in the preparation, administration, and execution of weekly resident move-ins, move-outs, welcome events, and all facility operations
- Assisting residents with roommate concern intakes, leading roommate mediations, submitting service/maintenance requests, conducting unit lockouts, addressing noise complaints, coordinating with facilities vendors, and responding to medical/safety emergencies that take place on property
- Interacted with Residents by phone, email, or in-person to provide information and directions dealing with Resident queries and complaints
Leasing Assistant
Lions Gate Apartments
10.2021 - 06.2023
- Associate with leasing, evictions, move outs and work with maintenance and cleaning
- Provide information to prospective clients about the properties and the leasing process, sometimes showing the property
- Set up appointments for the showing of the property
- Prepare leasing documents for signature
- Process move-out documents and ensure the prompt return of the tenant's deposit
- Update databases with new rental agreements
- Screening prospective tenants
Education
Bachelor's Degree - Theatre Arts,
Bloomsburg University of Pennsylvania
Bloomsburg, PA10.2023
Skills
- Strong verbal communication
- Self-motivated
- Conflict resolution
- Public speaking
- Team leadership
- Management
- Decision-making
- Adaptability
- Strong work ethic
- Accurate money handling
- Employee training and development
- Problem-solving
- Time management
- Multitasking
- Effective trainer
- Prioritizing
- Customer service oriented
- Microsoft office
- Microsoft PowerPoint
- Entrata
Timeline
Resident Experience Specialist
American Campus Communities
06.2023 - 06.2024
Leasing Assistant
Lions Gate Apartments
10.2021 - 06.2023
Bachelor's Degree - Theatre Arts,
Bloomsburg University of Pennsylvania