Javecia Jackson
Rome,GA
Summary
Senior Service Representative with 9 years of experience excelling in customer service and sales growth. Demonstrates expertise in fostering client satisfaction and promoting employee benefits, consistently exceeding targets. Committed to driving B2B sales and cultivating longterm client relationships.
Licensed Insurance Agent with comprehensive understanding of complex insurance policies, risk management strategies, and client relationship building. Strong advocate for clients' needs, leveraging negotiation skills to ensure optimal coverage options. Demonstrated success in cultivating professional relationships and enhancing customer satisfaction. Consistently drive growth through strategic sales tactics and proactive problem-solving.
Overview
10
10
years of professional experience
Work History
Senior Service Representative
WNS Global Services
Remote
05.2025 - Current
- Streamlined service processes for improved efficiency and reduced response times.
- Increased first-call resolution rate through ongoing coaching sessions focused on problem-solving techniques.
- Provided exceptional customer support, consistently surpassing performance metrics.
- Proactively identified potential issues, implementing preventive measures to avoid disruptions in service delivery.
Substitute teacher
ESS Floyd County Schools
Rome, USA
08.2023 - Current
- Implement lesson plans for absent teachers, ensuring continuity in education for preschool to 12th grade
- Maintain academic progress during teacher absences, employing flexible teaching strategies to address varied learning needs and ensure scholastic objectives are met
Nail Technician
V'Lux Nails
Rome, USA
02.2020 - Current
- Deliver personalized nail services in a private setting, enhancing client satisfaction through tailored treatments and fostering long-term relationships
- Execute precise nail techniques, ensuring hygiene standards and adapting services to individual client preferences and nail health needs
Associate Sales Representative
Colonial Life & Accident Insurance Co.
Gadsden, USA
07.2023 - 12.2023
- Drive B2B sales by promoting employee benefits to diverse businesses
- Cultivate client relationships, analyze needs, and tailor solutions for optimal workforce satisfaction
- Consistently exceed targets and foster long-term partnerships
- Strategically promote employee benefits to diverse businesses, driving B2B sales growth and fostering long-term partnerships with key clients
Licensed Insurance Agent
Demond Bryan State Farm
Calhoun, Georgia
08.2024 - 05.2025
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Developed and implemented sales strategies to increase market share of insurance products.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
Customer Service Representative
Sykes Enterprises, Incorporated
Rome, USA
09.2015 - 09.2016
- Resolved complex cable TV customer issues, enhancing billing processes and streamlining installations for improved satisfaction and efficiency
- Streamlined cable TV installation processes, reducing customer wait times and boosting overall satisfaction rates for Sykes Enterprises
Education
Life and Health Insurance -
University of Alabama
08.2023
High school diploma -
Junction City High School
Junction City, KS05.2009
Skills
- Customer service excellence
- Sales enhancement
- Client satisfaction strategies
- Employee benefits management
- Goal-oriented mindset
- Empathy and patience
- Strong work ethic
- Call center experience
- CRM software expertise
- Customer service
- Active listening
- Multitasking and organization
Additional Information
With years of sales experience dating back to high school working at Walmart, I have developed my sales skills mostly from promoting and selling myself in my nail business. With that experience I felt insurance would be a great fit for me. Plus I really enjoy learning and teaching about different products and services. I haven't been an Insurance Producer for long but in the year that I have, I've learned a lot. But I know there's more to learn if I want to excel in the insurance industry.
Certifications
- Property and Casualty License
- Life and Health License
Timeline
Senior Service Representative
WNS Global Services
05.2025 - Current
Licensed Insurance Agent
Demond Bryan State Farm
08.2024 - 05.2025
Substitute teacher
ESS Floyd County Schools
08.2023 - Current
Associate Sales Representative
Colonial Life & Accident Insurance Co.
07.2023 - 12.2023
Nail Technician
V'Lux Nails
02.2020 - Current
Customer Service Representative
Sykes Enterprises, Incorporated
09.2015 - 09.2016
Life and Health Insurance -
University of Alabama
High school diploma -
Junction City High School