JAVEED AKHTAR
houston,Tx
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Manager
Xpress Car Wash
01.2018 - Current
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among
- Maintained professional demeanor by staying calm when addressing unhappy or angry
- Established team priorities, maintained schedules and monitored performance.
- Managed senior-level personnel working in marketing and sales capacities
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Skills
- Microsoft Office
- Microsoft Windows XP Professional
- Email Knowledge
- Internet Searching and Browsing
- Computer Based Accounting System Handling
- Computer Based Payroll System Management
- Computerized Inventory
- Computerized Cash and Bank System
- Computerized Invoice, Gate Pass System
- MS Office
- Task Delegation
- Teamwork and Collaboration
- Goal Setting
- Good Judgment
- Emergency Response
- Customer Service
- Problem Solving
- Sales Management
- Quality Assurance
- Decision Making
- Customer Relationship Management (CRM)
- Schedule Preparation
- Budget Control
- Negotiation
- Staff Management
- Sales Techniques
- Performance Evaluations
- Expense Tracking
- Business Development
- Marketing
- Staff Development
Bilingual
- English
- Urdu
Timeline
Manager
Xpress Car Wash
01.2018 - Current