JAVEL A. BEMBRIDGE
Bridgeport,CT
Summary
Positive, organized and meticulous individual with a wealth of experience contributing trained skills, knowledge, and achieving milestones. Devoted to giving every customer a positive and memorable experience and developed an appreciation for continuous learning and adapted collaborative to achieve numerous objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Relationship Banker
M&T Bank
Milford, CT
03.2022 - Current
- Certified Notary Official
- Identified financial needs of customers and presented appropriate product and service options.
- Addressed inquiries from clients and department team members.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Processed maintenance, operations and correspondence for new and existing accounts.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Participated in training and mentoring of new associates, assisting with onboarding .
- Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
- Displays leadership qualities amongst fellow peers and clients
- Advised customers on bank products, services and financial planning options.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Modified, opened and closed customer accounts.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Universal Banker
M&T Bank
Milford, CT
08.2022 - 02.2023
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Completed routine transfers, deposits and bill payments.
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
- Helped customers understand and use mobile applications and online banking.
- Completed daily cash balancing and operated ATMs.
- Assisted customers by answering banking questions and recommending solutions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
Recruiter Assistant
Post University
Waterbury, CT
12.2021 - 02.2022
- Aided teammates with internal audits and data requests.
- Updated and maintained recruitment and personnel files.
- Read, analyzed, and interpreted various internal and external documents and reports.
- Explained job duties, compensation and benefits to potential candidates.
Personal Banker
People's United Bank
Milford, CT
01.2015 - 11.2021
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Processed sales transactions to prevent long customer wait times.
- Promoted and sold banking products and financial services.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Delivered exceptional service to customers in person or over telephone.
- Opened new checking, savings and lines of credit for customer accounts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Directed specific questions to appropriate branch personnel.
- Exceeded department expectations for productivity and named a top achiever in credit card sales.
Sales Associate
HomeGoods
Trumbull, CT
04.2011 - 05.2019
- Assisted customers in various roles such as cashier, sales floor coordinator, backroom staff.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Received and displayed product shipments on store retail shelves upon delivery.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Bachelor of Science - Business Administration & Management
Post University
Waterbury, CT06.2020
Bachelor of Science - Business Administration & Management
Southern Connecticut State University
New Haven, CT05.2019
Associate of Science - Business Administration & Management
Housatonic Community College
Bridgeport, CT05.2017
Skills
- Motivator achiever
- Knowledgeable in numerous apps
- Strong verbal communication
- Account Audits
- Recordkeeping Requirements
- Creative Thinking
- Customer Service-Oriented
- Persuasive Communication Style
- Security Understanding
- Money Handling
- Financial Processes Understanding
- Employee Motivation
- People Skills
- Training & Development
- Friendly, Positive Attitude
- Computer Skills
- Good Work Ethic
- Microsoft Office
- Team Building
- Active Listening
References
REFERENCES
120 Sidney Street, Bridgeport, CT 06606
120 Sidney Street, 06606, Bridgeport CT
203.726.6358
javelbembridge@gmail.com
Danny Pierro
Cell: 203.615.1788
Email: Danny.Pierro@Fairwaymc.com
Erik Kenney
Contract: 203.520.4359
Email: Ekenney@mtb.com
Peaches Earle
Contact: 203.257.1295
Email: peachesearle@gmail.com
Certification
- Certified Notary Official
- NMLS License
Timeline
Universal Banker
M&T Bank
08.2022 - 02.2023
Relationship Banker
M&T Bank
03.2022 - Current
Recruiter Assistant
Post University
12.2021 - 02.2022
Personal Banker
People's United Bank
01.2015 - 11.2021
Sales Associate
HomeGoods
04.2011 - 05.2019
Bachelor of Science - Business Administration & Management
Post University
Bachelor of Science - Business Administration & Management
Southern Connecticut State University
Associate of Science - Business Administration & Management
Housatonic Community College
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