Javelle Stephens
Administrative Assistant
Providence,RI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Administrative Assistant
Rhode Island Hospital
Providence, RI
07.2021 - Current
- Managed department budgets and generated financial reports for management review.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Assisted with formatting various papers in different styles for publications.
Member Liaison
Healthcare Financial
Quincy, MA
02.2020 - 07.2021
- Schedule, confirm, and reschedule Social Security appointments for members
- Manage an entire caseload of pending applications to be processed and monitored daily
- Responsible for following up with Government agencies to obtain application status information
- Met all metrics and productivity assigned my management
- Assist clients with varies document reports needed in order to make a decision on their claim
- Advocate for our clients throughout the process of applying for Social Security Benefits.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
Patient service coordinator II
Massachusetts general hospital
Boston, MA
09.2014 - 01.2020
- Answer multi-line phone calls, triage patients and send messages to appropriate clinical staff
- Train new employees to the standard of the department
- Check in and checkout patients
- Scheduling appointments as well as clinician schedule changes (create bump lists to reschedule patients and call/provide letters/document when letter has been mailed out)
- Office admin work (check fax logs for incoming and outgoing faxes, scanning, make copies of various forms/paperwork and mail distribution)
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
Shift Manager
Starbucks
Boston, MA
01.2011 - 08.2014
- Processed cash, credit, debit, and check payments.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Tracked, analyzed and reported store sales performance metrics to store manager.
Education
Bachelor of Arts - Music
Berklee College of Music
Boston, MA 01.2021 - Current
High School Diploma - undefined
New Bedford High School
01.2004 - 05.2008
Skills
MS Office Suite, EPIC Software, Endnote
undefinedTimeline
Administrative Assistant
Rhode Island Hospital
07.2021 - Current
Bachelor of Arts - Music
Berklee College of Music
01.2021 - Current
Member Liaison
Healthcare Financial
02.2020 - 07.2021
Patient service coordinator II
Massachusetts general hospital
09.2014 - 01.2020
Shift Manager
Starbucks
01.2011 - 08.2014
High School Diploma - undefined
New Bedford High School
01.2004 - 05.2008
Similar Profiles
Skyla AguiarSkyla Aguiar
Behavioral Health Attendant at Rhode Island HospitalBehavioral Health Attendant at Rhode Island Hospital
Deana LandryDeana Landry
Administrative Assistant at Rhode Island HospitalAdministrative Assistant at Rhode Island Hospital
Katie SweetKatie Sweet
Nursing Assistant at Rhode Island HospitalNursing Assistant at Rhode Island Hospital
Barbara ShottBarbara Shott
Project Director and Executive Assistant to the Chief, Division of Pulmonary/Critical Care Medicine at Rhode Island HospitalProject Director and Executive Assistant to the Chief, Division of Pulmonary/Critical Care Medicine at Rhode Island Hospital
Maicol Del RosarioMaicol Del Rosario
Truck Driver at New England Ice CreamTruck Driver at New England Ice Cream