Javen Anderson
Forney,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Wage and Income CSR
Dept Of Treasury & Finance IRS
06.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Provider Service Advocate
United Healthcare
06.2016 - 06.2023
- Provide help to medical providers with patient benefits, procedure codes and claims information using various problem-solving skills to make the patients and the providers experience a smooth transition
- Maintains an efficient suspense system for effective and timely follow-up of each consult submitted to a vendor.
- Gathers needed information and ensures information or data is sent to the providers prior to the scheduled appointment to ensure continuity of care.
- Ensures authorization is transmitted to the identified provider.
- Provides extensive information and education to clinical staff to promote understanding and compliance with program requirements and timeframes.
Floor Trainer
Kohl's Call Center
01.2012 - 01.2016
- Navigated multiple computer programs, actively listen, converse with customers while typing and updating account information
- Problem solving to help ensure customer satisfaction and proper procedures
- Take accountability for 8-12 associates to collect and distribute accurate data.
Education
Recent graduate of IT studies -
My Computer Career
Pursuing Bachelor's in Criminal Justice with concentration in Justice Administration -
Strayer University
Skills
- Leadership
- Writing
- Exceptional people skills with ability to adapt to change in any work environment
- Assisting customers with hardware or software challenges
- Problem Solving
- Customer service (in-person and phone)
- Quick Learner
- Adept in Microsoft Word and Excel
- Multi-tasking
- Type 60 wpm
- Follows established processes related to release and confidentiality of patient information
- Attention to Detail
References
Professional Reference available upon request
Timeline
Wage and Income CSR
Dept Of Treasury & Finance IRS
06.2023 - Current
Provider Service Advocate
United Healthcare
06.2016 - 06.2023
Floor Trainer
Kohl's Call Center
01.2012 - 01.2016
Recent graduate of IT studies -
My Computer Career
Pursuing Bachelor's in Criminal Justice with concentration in Justice Administration -
Strayer University
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