Javen Gibson
Dallas,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Shader
Sherwin-Williams
03.2017 - Current
- Prepare customer orders, including blending, adjusting, filling, and labeling batches
- Operate tinting and mixing equipment and material handling equipment in an efficient and safe manner
- Make shade and gloss adjustments to meet customer requirements
- Ensure customers’ quality and service expectations are met
- Perform inventory controls and keep quality standards high
- Keep tools, equipment, and work environment clean and organized daily
- Maintain production records and reporting as required
- Communicate and cooperate with supervisors and coworkers
- Ensure compliance with policies and procedures including safety, loss prevention, and security
- Follow quality service standards and comply with procedures, rules and regulations
Customer Service Representative
General Dynamic Information Technology
09.2014 - 03.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Arts -
Blinn College
Brenham, TX08.2013
Skills
- Blending Techniques
- Equipment Operation
- Quality Assurance
- Product Inspection
- Preventive Maintenance
- Technical Literacy
- Quality Control
- Product Sampling
- Mixer Operation
- Ingredient Screening
Timeline
Shader
Sherwin-Williams
03.2017 - Current
Customer Service Representative
General Dynamic Information Technology
09.2014 - 03.2017
Associate of Arts -
Blinn College
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