Javen Henry
Greensboro ,NC
Summary
Dedicated to providing exceptional human services, with a successful track record in fast-paced office settings. A hardworking team player, excelling in completing various clerical tasks and offering comprehensive staff support. Known for a responsible, punctual, and productive approach, thriving when working with little to no supervision. Valuable experience in case management, diverse populations and consistently fostering positive behavioral changes. Effective communication and conflict resolution skills instrumental in achieving successful outcomes.
Overview
12
12
years of professional experience
Work History
Judical Services Coordinator
NCDAC
10.2023 - Current
- Testified in court hearings regarding violations or progress updates for assigned cases, providing accurate information for legal proceedings.
- Maintained strong partnerships with community organizations to expand available resources for client support.
- Established rapport with probationers through regular communication and fostering trust.
- Assisted with intakes and studied incoming case material.
- Maintained detailed case records, documenting progress towards goals and ensuring timely submission of required reports.
- Communicated effectively with offenders and the public, by giving and receiving information and directions, mediating disputes and advising of rights and processes.
- Demonstrated effective verbal, written and electronic communication skills in formal and informal settings
- Performed crisis intervention functions to including counseling, recognizing abnormal behavior and taking appropriate action in accordance with established procedures.
- Subjected to physical hazards such as proximity to potentially dangerous offenders as well as offender’s family members, offenders with communicable diseases, offenders under the influence of drugs and/or alcohol and varies mental capacities.
Merchandiser
Advantage Solutions
11.2022 - 10.2023
- Support retailers in their efforts to drive sales by ensuring the latest products are on their shelves, setting up merchandise and promotions, analyzing what products are moving, and remodeling their stores using the latest technology.
- Updated pricing and signage to complete product displays and educate customers weekly.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
- Implemented sales strategies to generate leads and maximize profit margins.
- Monitored and replenished display inventory and restructured according to available stock.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Resident Technician
Youth Focus Inc
03.2023 - 10.2023
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Skilled at working independently and collaboratively in a team.
- Responsible for connecting clients to outside resources and following up with appropriate staff.
- Responsible for creating notes, memos and other documentation for the company.
Courier
Paramount Logistics LLC
10.2020 - 08.2022
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Verified package information to check for accuracy and completeness.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Contacted customers to confirm delivery details and locations.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatch and customers for accurate delivery information.
- Built professional relationships with customers and business partners to establish trust and credibility.
Ralph Lauren Specialist
Ralph Lauren
08.2017 - 08.2020
- Responsible for using software to create personalized items for customers.
- Trained staff on the companies latest software systems and technology.
- Inspected items for quality and care before being shipped to customers.
- Used Microsoft programs to organize customer details and information.
- Used Software to document information relating to receipt, storage or distribution of materials for processing.
- Maintained clean and organized workspaces to uphold safety standards.
- Prepared finished orders by pulling, packing, wrapping and securing products.
Assistant
Find-A-Friend
01.2017 - 05.2017
- Served as an assistant at Fayetteville's Urban Ministry's' Find-A-Friend which is a program that serves at-risk youth of Cumberland county.
- Assist youth with assigned school work and activities after school to enhance their education experience.
- Tutored youth participating in the program.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Organized resources, records and personnel to accomplish aggressive targets.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Offered technical support and troubleshot issues to enhance office productivity.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Campus Recreation Assistant
Methodist University
09.2013 - 04.2017
- Refereeing intramural sports.
- Cleaning gym equipment, making sure the gym members were using the equipment properly,
- Responsible for answering the front desk phone and connecting members to the proper employee to assist them.
- Making sure each gym guest scanned/signed in properly, and making sure the gym was a safe environment.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Responded to public inquiries to provide information about programs and facilities.
- Maintained order among participants and spectators to enforce conduct rules conformance.
Assistant
NARIOP
06.2014 - 08.2016
- To director of a short-term suspension program
- Assisted with daily tasks that serve at-risk youth
- Provided help with youth involving education, physical health and mental health.
Education
Master of Science - Social Work
Liberty University
Lynchburg, VA05-2028
Bachelor's - Social Work
Methodist University
Fayetteville, NC05.2017
High -
Southeast Guilford High School
Greensboro, NCSkills
- Adaptable and fast learner
- Efficiency with Microsoft Office programs
- Advocate
- Experience working with diverse populations
- Skills
- Social Work
- Case Management
- Behavioral Health
- Computer Literacy
- Intake Experience
- Assessments
- Level of motivation and discipline applied toward work
- Minimizing classroom disruption and engaging students
- Determining client needs, providing support resources, and collaborating with other staff
- Tendency to be reliable, dependable, and act with integrity at work
- Interpreting instructions or signs and solving problems
- Development in any professional field
- Ability to pay attention to detail
- Memo and note taker
- Offender supervision
- Documentation
- Case management
- Adult probation
- Court procedures
- Intake procedures
- Community resources
- Court filings
- Community service programs
- Crisis intervention techniques
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Judical Services Coordinator
NCDAC
10.2023 - Current
Resident Technician
Youth Focus Inc
03.2023 - 10.2023
Merchandiser
Advantage Solutions
11.2022 - 10.2023
Courier
Paramount Logistics LLC
10.2020 - 08.2022
Ralph Lauren Specialist
Ralph Lauren
08.2017 - 08.2020
Assistant
Find-A-Friend
01.2017 - 05.2017
Assistant
NARIOP
06.2014 - 08.2016
Campus Recreation Assistant
Methodist University
09.2013 - 04.2017
Master of Science - Social Work
Liberty University
Bachelor's - Social Work
Methodist University
High -
Southeast Guilford High School
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