Javeria Jamil
Hamilton,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Tommy Hilfiger
02.2019 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Floor Supervisor
Tommy Hilfiger
06.2018 - 02.2019
- Boosted sales performance by implementing effective floor management strategies and staff training programs.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Streamlined inventory management for increased product availability and reduced stock discrepancies.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Collaborated with store managers to develop sales objectives, leading to the achievement of revenue goals consistently.
Divisional Assistant
Tommy Hilfiger
06.2016 - 06.2018
- Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
- Supported executive staff with travel planning, calendar management, and meeting coordination for optimal time management.
- Enhanced communication within the division by scheduling and coordinating regular team meetings and events.
- Reduced paperwork backlog by creating a comprehensive filing system and digitizing essential documents.
Sales Associate
Tommy Hilfiger
06.2015 - 06.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Associate of Science - Business Administration
Laguardia Community College
New York, NY06.2017
Bachelor of Arts - Accounting And Business Management
Army College
Sialkot, Pakistan03.2008
Skills
- Product and Service Knowledge
- Operations Management
- Decision Making
- Task Prioritization
- Sales Growth
- Project Management
- Speak and write in fluent Urdu and Punjabi
- Recruiting and Interviewing
- Task Delegation
- Employee Scheduling
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Assistant Manager
Tommy Hilfiger
02.2019 - Current
Sales Floor Supervisor
Tommy Hilfiger
06.2018 - 02.2019
Divisional Assistant
Tommy Hilfiger
06.2016 - 06.2018
Sales Associate
Tommy Hilfiger
06.2015 - 06.2016
Associate of Science - Business Administration
Laguardia Community College
Bachelor of Arts - Accounting And Business Management
Army College
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