Javery Deng
Sioux Falls,SD
Summary
Adept at navigating healthcare systems and enhancing patient experiences, I leveraged my problem-solving skills at Sanford Health to streamline registration processes and boost satisfaction. Skilled in insurance verification and HIPAA compliance, my proactive approach resulted in significant reports of patient satisfaction, demonstrating my ability to blend technical expertise with exceptional customer service.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Sanford Health
05.2019 - Current
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Food Service Representative
Avera McKennan Hospital
11.2018 - 11.2019
- Ensured compliance with local health regulations by diligently following established food handling guidelines during all aspects of meal preparation and service.
- Contributed to a positive workplace culture through effective communication skills, teamwork initiatives, and a strong work ethic.
- Provided cross-sell and up-sell product recommendations to customers.
- Collaborated with team members to ensure smooth operations, resulting in consistent positive feedback from customers.
- Increased overall cleanliness of work areas by maintaining strict sanitation standards and conducting regular inspections.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
Shift Leader
SUBWAY®Restaurants
11.2015 - 11.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Maintained database systems to track and analyze operational data.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Frequently inspected production area to verify proper equipment operation.
Education
High School Diploma -
West Central High School
Hartford, SD06-2018
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Appointment Scheduling
- Registration and Admissions
- Phone and Email Etiquette
- Healthcare systems navigation
- Problem-Solving
- Money Handling
- Flexible Schedule
- Registration and Scheduling
Timeline
Patient Access Representative
Sanford Health
05.2019 - Current
Food Service Representative
Avera McKennan Hospital
11.2018 - 11.2019
Shift Leader
SUBWAY®Restaurants
11.2015 - 11.2018
High School Diploma -
West Central High School