Javetta Askew
Wrightsville,Georgia
Summary
- Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
- Routinely handled over 50+ customer calls per shift, resolving most issues on the first call and maintaining a calm, professional tone at all times.
- Helped decrease customer complaints by actively listening and following up on unresolved issues, improving satisfaction scores.
Overview
7
7
years of professional experience
Work History
Customer Service Clerk/Money Center Clerk
WALMART, Walmart
Dublin, GA
10.2024 - 06.2025
- Assisted customers in-store and over the phone with service requests, money transfers, bill payments, and inquiries.
Operated cash registers and money center systems to process financial transactions quickly and accurately.
Answered high-volume phone lines, routing calls, providing information, and resolving customer complaints.
Maintained accurate cash drawer, balanced daily transactions, and followed company policies for financial security.
Collaborated with team members to meet customer needs and improve service flow.
Correctional Officer
Riverbend Correctional Facility
Milledgeville, GA
05.2023 - 06.2024
- Monitored inmate behavior to prevent disturbances and maintain safety within facilities.
- Conducted regular inspections of premises and equipment to ensure compliance with safety regulations.
- Collaborated with law enforcement and emergency responders during critical incidents to enhance security protocols.
- Documented daily activities and incidents in logs for accurate record-keeping and reporting purposes.
- Trained new officers on operational procedures, safety practices, and effective communication techniques.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Remote Customer Service Representative
Concentrix
Remote
02.2022 - 03.2024
- Handled incoming customer calls and messages for small businesses, helping with order status, basic tech support, and billing questions.
- Maintained professional communication via phone, email, and chat while working from a quiet home office.
- Managed and organized customer info using Google Docs and Excel.
- Scheduled follow-ups and resolved issues with a focus on satisfaction and clarity.
- Resolved customer inquiries through effective communication across multiple channels.
- Assisted in training new team members on company policies and procedures.
Information Receptionist
Carl Vinson VA Medical Center
Dublin, GA
06.2020 - 12.2021
- Greeted and assisted visitors, ensuring a welcoming environment and addressing inquiries effectively.
- Managed multi-line phone system, routing calls to appropriate departments with accuracy and efficiency.
- Coordinated scheduling for meetings and appointments, optimizing time management and resource allocation.
- Maintained visitor logs and access records, ensuring compliance with security protocols and company policies.
- Provided information on services offered, enhancing visitor experience through clear communication of options available.
- Managed sensitive information discreetly while adhering to confidentiality policies at all times.
Certified Nursing Assistant
PruittHealth
Swainsboro, GA
03.2018 - 10.2018
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented patient intake and dietary requirements and assisted with feeding.
Education
High School Diploma -
Johnson County High School
Wrightsville, GA4 2006
Oconee Fall Line Technical College
Dublin, GASkills
- I have my CNA license , first aid certificate and CPR certificate (if customer is facing),
- Customer Service Excellence: Over 5 years of experience providing excellent customer service, resolving issues efficiently, and ensuring customer satisfaction both in-person and over the phone
- Money Center Expertise: Proficient in handling financial transactions, money transfers, bill payments, and managing cash registers with accuracy and attention to detail
- Strong Communication Skills: Comfortable answering high-volume phone lines, answering customer questions, providing clear information, and de-escalating complaints with professionalism
- Attention to Detail: Skilled at balancing cash drawers, processing refunds, and maintaining financial security while ensuring quick, efficient service
- Multitasking and Time Management: Able to manage multiple tasks and work efficiently in a busy, high-pressure environment, while maintaining a positive customer experience
Timeline
Customer Service Clerk/Money Center Clerk
WALMART, Walmart
10.2024 - 06.2025
Correctional Officer
Riverbend Correctional Facility
05.2023 - 06.2024
Remote Customer Service Representative
Concentrix
02.2022 - 03.2024
Information Receptionist
Carl Vinson VA Medical Center
06.2020 - 12.2021
Certified Nursing Assistant
PruittHealth
03.2018 - 10.2018
High School Diploma -
Johnson County High School
Oconee Fall Line Technical College