Javette Davis
Oklahoma City,OK
Summary
Proven leader in childcare and customer service, adept at budgeting and fostering positive environments. At Oklahoma Natural Gas, I excelled in problem-solving and compliance, enhancing quality control and safety. Skilled in multitasking, I significantly improved operational efficiency and staff productivity, showcasing a blend of hard and soft skills to drive success.
Overview
16
16
years of professional experience
Work History
Daycare Director
Self Employed Services
Moore, OK
10.2021 - Current
- Managed daily operations of daycare facility, including staff supervision and budgeting.
- Developed and implemented policies and procedures to ensure safety and quality of care for children.
- Organized activities such as art projects, games, stories, music, field trips. to stimulate learning environment.
- Maintained records in accordance with state laws and regulations regarding health and safety standards.
- Ensured compliance with all federal, state and local regulations related to childcare services provided by the daycare center.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Trainer
Oklahoma Natural Gas
Oklahoma City, OK
03.2018 - 05.2021
- Delivered results using role-playing and lectures.
- Attended professional development seminars to stay up to date on new training techniques, to further develop, and improve the current training program.
- Implemented mentoring and coaching programs to support ongoing employee development.
- Led orientation sessions for new hires, introducing them to company culture and expectations.
- Conducted needs assessments and evaluated training effectiveness through feedback surveys and performance metrics to identify skills gaps and areas of improvement.
Customer Service Representative
Oklahoma Natural Gas
Oklahoma City, OK
02.2009 - 03.2018
- Utilized conflict resolution skills to resolve complex customer concerns, ultimately increasing customer satisfaction.
- Streamlined customer service process, reducing wait times, and improving efficiency.
- Mentored team members to apply quality customer service techniques, and foster satisfaction.
- Resolved escalated customer issues in a timely and effective manner.
- Served as a liaison to newer staff members to provide guidance on department policies and procedures.
Education
Some College (No Degree) - Child Development
Oklahoma City Community College
Oklahoma City, OKSkills
- Budgeting and finance
- Fostering positive environment
- Compliance procedures
- Marketing and communications
- Problem-solving abilities
- Quality Control
- Health and Safety Regulations
- Multitasking Abilities
Timeline
Daycare Director
Self Employed Services
10.2021 - Current
Trainer
Oklahoma Natural Gas
03.2018 - 05.2021
Customer Service Representative
Oklahoma Natural Gas
02.2009 - 03.2018
Some College (No Degree) - Child Development
Oklahoma City Community College