Javi Strohm
Bothell,WA
Summary
Proven leader in event management and customer relations, excelling in onsite execution and guest management. At Michael Florentino Cellars, I spearheaded event logistics and promotions, enhancing brand awareness and customer satisfaction. Skilled in schedule management and team mentoring, I significantly improved operational efficiency and employee engagement without compromising service quality. High-performing Event Manager with extensive portfolio of international and domestic project accomplishments spanning [Number] years. Outgoing, hands-on professional bringing valuable relationship building and retention skills, which amassed diversified network of service providers, ensuring optimal quality, and results for successful client events.
Overview
30
30
years of professional experience
Work History
Tasting Room and Events Manager
Michael Florentino Cellars
04.2015 - Current
- Manage administrative logistics of events planning, event booking, and event promotions.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Managed administrative logistics of off-site events, event bookings, and event promotions.
- Manage employees schedules and payroll.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
SPC Manager
Stoneway Electric Supply
11.1994 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Manage receiving and document saving procedures.
- In charge of product placement, stock inventory, and receiving of material.
- Cash box maintenance and account payments.
- Works with upper management with audits and report management.
Tasting Room Lead
Airfield Estates Winery
06.2010 - 04.2015
- Handled cash transactions accurately, balancing daily sales reports for timely submission to management.
- Collaborated with winemakers to develop exclusive tastings and events, increasing customer retention rates.
- Open and Closing of Tasting Room including stocking shelves.
- Help run members events.
- Run off-site events.
Tasting Room Associate
Country Cottage Wine Merchants/Fortunatos
09.2004 - 05.2009
- Poured wines according to quality and service standards.
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
- Maintained a clean and inviting tasting room, ensuring an enjoyable atmosphere for visitors.
- Demonstrated adaptability in accommodating diverse groups of guests, including large parties or those with special needs or requests.
- Handled cash transactions accurately and efficiently while maintaining a high level of customer service.
- Managed tasting room inventory.
Education
No Degree - Wine Study
NW Wine Accademy
Seattle, WAHigh School Diploma -
Auburn High School
Auburn, WA06.1987
Skills
- Onsite Execution
- Brand Awareness
- Guest Management
- Fundraising Events
- Schedule Management
- Guest Relations
Accomplishments
* Studied both Wine and Food Pairing and Marketing at NW Wine Academy.
* Level 2 WSET.
* Judged at the 2023 Washington Wine Awards.
Timeline
Tasting Room and Events Manager
Michael Florentino Cellars
04.2015 - Current
Tasting Room Lead
Airfield Estates Winery
06.2010 - 04.2015
Tasting Room Associate
Country Cottage Wine Merchants/Fortunatos
09.2004 - 05.2009
SPC Manager
Stoneway Electric Supply
11.1994 - Current
No Degree - Wine Study
NW Wine Accademy
High School Diploma -
Auburn High School
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