Javia Rice
Dallas,Texas
Summary
Renewal Manager with extensive experience at Cisco, specializing in client retention and growth strategies. Achieved an 80%+ renewal rate through effective data-driven forecasting and CRM management. Skilled in fostering executive relationships and collaborating across teams to enhance client satisfaction and drive strategic results.
Overview
7
7
years of professional experience
Work History
Virtual Renewal Manager
Cisco
Dallas, TX
07.2025 - Current
- Oversaw renewals cycle for assigned business accounts, focusing on pipeline management, forecasting accuracy, quoting efficiency, and timely deal closure.
- Engaged with internal sales teams, operations teams, and partner managers to streamline renewal processes, mitigate obstacles, and achieve timely project completion.
- Monitored and analyzed client engagement to uphold an 80% renewal rate on a quarterly basis.
Customer Success Manager
Collective Health
Plano, TX
12.2022 - 07.2025
- Developed and implemented strategic enrollment communications campaigns aimed at surpassing client enrollment objectives.
- Facilitated partnerships among sales, product, clinical, and operations departments to enhance client service delivery.
- Developed and executed success plans for escalated issues, effectively reducing churn risk.
Senior Account Manager
ShiftMed
Dallas, TX
06.2022 - 12.2022
- Oversaw enterprise healthcare accounts, guiding HR and operations leaders on workforce technology adoption and compliance strategies.
- Championed product utilization and identified upsell opportunities by aligning client objectives with organizational goals.
- Partnered with consultants and marketing and product teams to develop tailored solutions.
Operations Supervisor
Mindpath Health
Dallas, TX
12.2018 - 06.2020
- Evaluated and guided care coordinators, providing constructive feedback to optimize service delivery outcomes.
- Coordinated provider schedules and implemented patient onboarding protocols to maintain compliance standards across multiple clinic locations.
- Facilitated alignment of clinic operations with overarching organizational goals through partnership with leadership.
Education
Bachelor of Science - Public Health
Texas Tech University
Lubbock, TX05-2024
Skills
- Client growth optimization
- Stakeholder engagement
- Lifecycle management
- SaaS solutions Digital health technologies Workforce development strategies
- Forecasting & reporting
- Salesforce and HubSpot Gainsight expertise EMR systems proficiency
Timeline
Virtual Renewal Manager
Cisco
07.2025 - Current
Customer Success Manager
Collective Health
12.2022 - 07.2025
Senior Account Manager
ShiftMed
06.2022 - 12.2022
Operations Supervisor
Mindpath Health
12.2018 - 06.2020
Bachelor of Science - Public Health
Texas Tech University