Javia Rice

• Own the end-to-end renewals cycle for an assigned book of business, including pipeline management, forecasting, quoting, and deal closure.
• Maintain a rolling 120-day forecast, delivering high forecast accuracy (>90%) and ensuring CRM data hygiene.
• Collaborate with internal sales teams, operations teams, and partner managers to align on renewal priorities, resolve blockers, and ensure timely execution.
• Maintained an 80%+ renewal rate on a quarterly bases.

• Owned end-to-end lifecycle for a portfolio of employer clients, ensuring adoption, satisfaction, and retention.
• Conducted Quarterly Business Reviews (QBRs), delivered data storytelling to executives, and influenced benefits strategy decisions.
• Secured renewals and supported product expansion, achieving consistent retention above 95%.
• Designed and executed enrollment communications campaigns that drove program participation and exceeded client enrollment goals.
• Partnered cross-functionally with Sales, Product, Clinical, and Operations to deliver strategic outcomes for clients.
• Proactively managed escalations by implementing success plans, reducing

churn risk by 20%.

• Managed enterprise healthcare accounts, advising HR and operations leaders on workforce technology adoption and compliance.
• Drove product utilization and secured upsell opportunities by aligning client objectives with organizational goals.
• Conducted regular business reviews, leveraging data insights to optimize program performance.
• Collaborated with consultants, marketing, and product teams to deliver customized solutions, resulting in 15% portfolio revenue growth.

• Supervised care coordinators, providing coaching, development, and performance feedback to elevate service delivery.
• Managed provider scheduling, patient onboarding, and compliance across multiple clinics.
• Led KPI reporting and process improvements that reduced error rates by 25%.
• Partnered with leadership to align clinic operations with long- term organizational goals.