Javiah Turner

HEB Grocery Store

10.2020 - 12.2023

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhere to safety guidelines and protocols.
Collected, arranged, and inputted information into the database system.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
Improved team productivity by implementing efficient scheduling and task delegation methods.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.