Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Javiana Viloria

Javiana Viloria

Raleigh,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

23
23
years of professional experience

Work History

Amazon Fulfillment DSP

Dispatch Department
09.2022 - 02.2023
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.

Kroger Supermarket

Cashiers
04.2000 - 05.2001
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Removed trash, swept and mopped floors for professional appearance.
  • Retrieved items for customers and verified prices.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.

Spanish Teacher

Javiana Viloria
02.2008 - 08.2009
  • Used written exercises to test and develop reading and writing foreign languages.
  • Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
  • Explored and implemented innovative use of technology in language education.
  • Explained concepts and assignments in both native and non-native languages.
  • Conducted foreign language exams to determine fluency and comprehension.

Cashier

T.J. Maxx & HomeGoods
01.2009 - 05.2011
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Nanny

House Family
06.2012 - 07.2016
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Prepared tasty, healthy meals for children to encourage good eating habits.

Nanny

Family House
10.2017 - 03.2019
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Played games, worked on puzzles and read books to young children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Assisted children with homework assignments and special projects across different subjects.
  • Taught children everyday skills and language.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Assisted children in dressing appropriately for day's activities.
  • Read and discussed stories with children to boost literacy and reading comprehension skills.
  • Stayed current on toy and child-related recalls and safety warnings.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.

Education

Marketing

Venezuela University Marketing
Venezuela
05.1993

High School Diploma -

Rafael Maria Baralt
Venezuela
08.1988

Skills

  • Developmental Disabilities
  • Case Management
  • Injury Support
  • Safety Behaviors
  • Patient Care
  • Knowledge of State Regulations
  • Behavior Redirection
  • Routine Adjustment
  • Grocery Shopping
  • Meal Planning and Preparation
  • Compassionate Client Care
  • Emergency Situations
  • First Aid and Safety
  • Patient Education
  • Community Activities
  • First Aid Certification
  • Deliver Exceptional Care
  • Menu Preparation
  • Word Processing
  • Household Management
  • Reading Comprehension
  • Personal Care Support
  • Healthy Eating
  • Cook Healthy Meals
  • Nutrition
  • Healthcare
  • Problem Identification

Languages

English
Elementary
Spanish
Native or Bilingual

Timeline

Amazon Fulfillment DSP

Dispatch Department
09.2022 - 02.2023

Nanny

Family House
10.2017 - 03.2019

Nanny

House Family
06.2012 - 07.2016

Cashier

T.J. Maxx & HomeGoods
01.2009 - 05.2011

Spanish Teacher

Javiana Viloria
02.2008 - 08.2009

Kroger Supermarket

Cashiers
04.2000 - 05.2001

Marketing

Venezuela University Marketing

High School Diploma -

Rafael Maria Baralt

Similar Profiles

CREATE PROFILE
Javiana Viloria