Summary
Overview
Work History
Education
Skills
Timeline
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Javianna Stokes

Albany,GA

Summary

Adept at transforming customer challenges into satisfaction, my tenure at Centene honed my complaint resolution and CRM expertise. Leveraging strong communication skills and proficiency in Salesforce, I consistently exceeded customer retention goals. My background in billing support and customer service is marked by a proactive approach to problem-solving and a commitment to excellence.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist (remote)

Centene
Remote
10.2023 - 11.2024
  • Addressed customer inquiries by explaining relevant policies and claims procedures.
  • Addressed and resolved service complaints using effective problem-solving techniques.
  • Recorded interactions and transactions meticulously for precise documentation.
  • Maintained high standards of empathy in resolving customer problems.

Customer Service Representative

Versatrim
Remote
06.2022 - 10.2023
  • Provided troubleshooting assistance during high-volume call sessions, ensuring technical issues were addressed promptly.
  • Demonstrated strong listening capabilities in identifying customer needs and crafting specific solutions.
  • Enhanced client interactions with a focus on positivity, leading to sustained relationships and heightened satisfaction.
  • Consistently achieved and exceeded team objectives in areas of call resolution, quality assurance, and maintaining customer retention.

Remote Billing Support Specialist

BeneCare
Remote
04.2021 - 04.2022
  • Processed customer billing inquiries efficiently.
  • Worked with healthcare providers, and insurance partners, to ensure correct billing and timely resolution of claims.
  • Handled high-volume calls and messages from customers, providing clear explanations of billing statements and payment arrangements.
  • Assisted in investigating billing errors, and collaborated with internal teams to correct discrepancies.
  • The position ended due to company-wide restructuring and downsizing.

Education

High School Diploma -

Westover High School
Albany, GA
05-2024

Some College (No Degree) -

Albany Technical College
Albany, GA

Skills

  • Price quotes
  • Complaint resolution
  • Customer relationship management (CRM)
  • Regulatory compliance
  • Call center experience
  • Excellent written and oral communication
  • Familiarity with Zendesk and Salesforce
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
  • Skilled in Utilizing Communication Platforms
  • 10-Key Data Entry Proficiency
  • Home Office Optimization
  • Reliable Remote Collaborator
  • Effective Time Management

Timeline

Customer Service Specialist (remote)

Centene
10.2023 - 11.2024

Customer Service Representative

Versatrim
06.2022 - 10.2023

Remote Billing Support Specialist

BeneCare
04.2021 - 04.2022

High School Diploma -

Westover High School

Some College (No Degree) -

Albany Technical College

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Javianna Stokes