Javid Sadigov

Actively engaging in customer service activities including teller transactions, making appropriate referrals to
branch stuff where necessary
Identify appropriate PNC solutions in client interactions, informing and educating customers on leveraging
technology and resources to ensure financial wellbeing and client loyalty

Ensuring bank policies and procedures are adhered throughout all interactions with customers.

Entered payments and documented account changes for accuracy and transparency Handled daily bank deposits, managed statements and processed payroll for 100 employees Updated QuickBooks accounting software to reflect accurate financial records Organization Applied proper codes to invoices, files and receipts to keep records organized and easily searchable Organized weekly staff meetings and logged minutes for corporate records Maintained office supplies inventory of 1,000 items by checking stock and ordering new supplies as needed Attention to detail Verified accurate record-keeping processes, effectively reducing financial inconsistencies Verified time cards of 30 contract employees to prepare accurate biweekly payroll Proactively identified all errors by developing cross-referencing databases.

Managed 50+ daily requests from business customers and provided expert support and resolution to customer inquiries
and issues. This resulted in over 85% customer satisfaction which is higher than the 25% company average.
Analyzed customer service data to identify trends and opportunities for improvement. Implemented solutions that
streamlined processes and increased efficiency.
Mentored and motivated junior customer service representatives. Fostered a culture of operational and service excellence
in compliance with the company's standardized methodologies and service level agreements

Increased lead generation by 50% through effective outreach and market research strategies; and actively contributed to
the company's revenue and market share.
Built strong relationships with key business customers and delivered compelling presentations to potential customers,
showcasing the company's products and services. This resulted in increased customer loyalty and repeat business.
Managed a portfolio of short-term contracts and facilitated timely and accurate delivery of products and services, meeting
customer needs and expectations.