Javier Abrego
Simi Valley,CA
Summary
Dedicated and adaptable professional with a proven track record of driving success in various roles. Possessing a strong commitment to achieving organizational goals, excel in delivering top-notch customer service, providing effective leadership, and navigating challenges with resilience. Skilled in establishing and optimizing processes to meet employer needs and exceed expectations. Proficient in Microsoft Office Suite (Excel, Word, Outlook & PowerPoint) with a typing speed of 45-50WPM. Fluent in both English and Spanish.
Overview
11
11
years of professional experience
Work History
Noticing Consultant
OMNI Agent Solutions
10.2023 - 01.2024
- Managed processing of Chapter 11 notices for claimants, ensuring accuracy and compliance with legal requirements
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Coordinated with stakeholders and clients, including major client Bittrex, to provide seamless support during bankruptcy proceedings
- Consistently exceeded production deadlines by 2-3 days in a fast-paced environment, showcasing strong time management and organizational skills.
- Maintained database systems to track and analyze operational data.
Community Manager, Associate II
Regus Management Group, Dba, SPACES
05.2022 - 05.2023
- Led operations for a dynamic office space center catering to a diverse clientele, fostering a welcoming environment conducive to productivity and collaboration
- Motivated and inspired team members to uphold high standards of service, resulting in increased customer satisfaction and retention rates
- Implemented strategic planning initiatives, including daily scheduling and resource allocation, to optimize center performance and maximize revenue potential.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Generated leads for sales and rental properties through cold calls and referrals.
Program Coordinator
The Help Group
04.2022 - 06.2022
- Provided comprehensive administrative support to program coordinators and staff, ensuring seamless program operations and adherence to regulatory requirements
- Collaborated closely with internal and external stakeholders to facilitate effective communication and information sharing, resulting in improved program efficiency and effectiveness
- Played a key role in the development and maintenance of data management systems, including database maintenance and report generation, to support program evaluation and decision-making processes.
- Developed and maintained relationships with external partners to facilitate program operations.
- Provided ongoing direction and leadership for program operations.
- Tracked and reported expenses accurately to manage program budgets.
Broker Account Representative III
Anthem Blue Cross
07.2014 - 02.2021
- Spearheaded the development and implementation of a robust Request for Information (RFI) process, significantly improving accuracy and timeliness in Medicare enrollment procedures
- Provided hands-on training and support to team members, ensuring proficiency in RFI handling and adherence to company standards and regulatory requirements
- Acted as a subject matter expert on Medicare insurance products and procedures, offering valuable insights and guidance to agents, brokers, and clients to drive sales and enhance customer satisfaction.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than [Number] customers each day.
- Met customer call guidelines for service levels, handle time and productivity.
Post-Closing Specialist
Bank of America Home Loans
05.2013 - 12.2013
- Managed a high volume of collateral transactions, including status location and repurchase reports, with meticulous attention to detail and accuracy
- Implemented process improvements to streamline workflow and enhance efficiency, resulting in a reduction in processing time and improved client satisfaction
- Played a pivotal role in ensuring compliance with internal policies and external regulations, minimizing risk exposure and maintaining the integrity of collateral records
- Developed excel spreadsheets that organized and tracked over 10,000 collateral mortgage files daily
- Consistently exceeded expectations in meeting deadlines by 2-3 days in a production environment
- Compiled and reviewed foreclosure documents (Notes, Deeds of Trust, HUDs, Mortgage assignments and recordings) for an average of 100 loans per day
- Processed Repurchase request for Nationstar Bank that are needed urgently for fundings and servicing Rights.
- Leveraged strong interpersonal skills to build rapport with clients, colleagues, and external partners, fostering a collaborative environment that contributed to the successful completion of loan closings.
- Streamlined post-closing processes by implementing efficient document management strategies.
File Vault Specialist
Bank of America Home Loans
08.2012 - 05.2013
- Handled routine and complex transactions related to loan documentation and collateral management, ensuring accuracy and completeness of records
- Collaborated closely with cross-functional teams to address customer inquiries and resolve issues in a timely and professional manner
- Actively participated in process improvement initiatives and quality assurance activities, contributing to enhanced operational efficiency and client satisfaction.
- Launched successful marketing campaigns that drove brand awareness among target audiences.
- Gathered, organized and input information into digital database.
Education
High School Diploma -
Royal High School
Simi Valley, CASkills
- Reporting capabilities
- Client Requirements Assessment
- Project Management
- Team Leadership & Development
- Audit reporting
- MS Office
- Project Leadership
- Managing Operations and Efficiency
- Effective Multitasking
- Document Editing
- Claims review
- Budget Management
- Sales management
- Hiring and Training
- Expense Tracking
- Negotiation and Conflict Resolution
- Data Confidentiality
- Data Archiving
- Document Preparation
- Court Representation
- Quality Control
- Good Judgment and Decision Making
- Attention to Detail
- Critical Thinking
Timeline
Noticing Consultant
OMNI Agent Solutions
10.2023 - 01.2024
Community Manager, Associate II
Regus Management Group, Dba, SPACES
05.2022 - 05.2023
Program Coordinator
The Help Group
04.2022 - 06.2022
Broker Account Representative III
Anthem Blue Cross
07.2014 - 02.2021
Post-Closing Specialist
Bank of America Home Loans
05.2013 - 12.2013
File Vault Specialist
Bank of America Home Loans
08.2012 - 05.2013
High School Diploma -
Royal High School
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