Javier Alarcon

*Inform and counsel students about services availableGenesyssess their student needs.

* Assist other Enrollment Counselors with their questions.

*Accurately document and update the schedule of doctor appointments, medications taken, and medications needed for refill.

*Problem-solve and engage in creative thinking to avoid problems in the future.

*Helped to provide safety and security.

*Maintain a positive attitude in the face of continuing and growing difficulties.

*Cook for an elderly mother with severe dietary restrictions.

*Responsible for daily hygiene needs and physical activity.

*Responsible for understanding and complying will all policies, programs, systems, procedures, and regulations related to the job.

*Helped patients nationwide navigate the myriad of prescription drug benefit plans governed under complex federal and state regulatory structures.

*Complied with Federal and state(s) laws regarding privacy such as HIPPA and ERISA.

*Accurately document and update records in required systems to ensure that the appropriate changes were made to resolve customers’ problems.

*Conferred with customers by telephone to provide information about products or services within prescription plan guidelines, take or enter orders, cancel orders, help resolve account receivable issues, or obtain details of complaints under ERISA guidelines.

*Provide prompt resolution to customer inquiries by providing appropriate and accurate information, using the highest quality customer service standards.

*Subject Matter Expert

*Helped train new employees.

*Facilitated, managed, and presented hour-long collaborative engagement with the ideas introduced in the lecture for 90 undergraduate students in 3 sections.

*Graded and recorded assignments, tests, and the semester research paper. Maintain student confidentiality concerning FERPA.

*Maintain regular office hours and appointment times for students.

* Conducted one-on-one meetings to address student concerns which included special test preparation meetings.

* Experience answering email and phone questions from students.

*Attended departmental meetings to discuss teaching strategies and methods.

*Maintained accurate records of student attendance and grades in accordance with university policies.

*Led review sessions prior to major exams or assignments due dates.

*Returned assignments to students to comply with established deadlines.

*Developed, facilitated, managed, and presented hour-long workshops five times a week for 20 incoming freshmen.

*Conducted one-on-one meetings with students to address their concerns.

*Helped and advised students from diverse backgrounds to navigate the procedures and resources of the University of Arizona. For example, introducing them to the UA Financial Aid Department, encouraging those who need to schedule an appointment, and how to do so.

*Managed and developed team concepts with other peer advisors to break down social barriers