Javier Alejandro Espinoza
Houston
Summary
Focused and driven professional with ambition and attention to detail in any work scenario. Built with a strong foundation stemmed from years of customer service, system workflows, and operational problem-solving. Technically experienced in platforms such as SAP, Salesforce and Office 365 apps to fortify and refine work processes, managing streams of data intake and remedying end-user technical/non-technical issues with security, clarity and precision. Known for consistent delivery of white-glove service to diverse clientele—including the City of Houston, Houston Police Dept., and HISD organizations—by dissolving complex requirements into practical solutions and building strong, trust-based relationships. Keen on innovating workflows, training end-users and facilitating cross-functional teams to resonate efficiency and reliability.
Overview
12
12
years of professional experience
Work History
Sales Specialist
Grainger
Houston
01.2024 - Current
- Supported city, police, and school clients by managing orders, tax-exempt accounts, and system workflows using SAP and Salesforce.
- Ensured accurate data entry, billing, and logistics by maintaining clean records and validating information across multiple platforms.
- Troubleshooting customer issues within SAP and Salesforce, identifying errors, correcting system inputs, and improving process reliability.
- Trained clients on how to use their ordering systems, helping them link accounts, automate needs, and streamline procurement.
- Collaborated with internal teams to maintain inventory accuracy and meet operational goals through data-driven decision-making.
- Build strong customer relationships by understanding technical requirements and providing clear, solution-focused support.
- Monitored order flow and system performance to ensure timely delivery and prevent workflow disruptions.
Sales Specialist
Houston Direct Auto
Houston
01.2017 - 01.2019
- Analyzed customer needs and matched them with appropriate solutions, strengthening skills in requirements gathering and user-focused problem solving.
- Developed structured weekly schedules and workflows, improving team efficiency and supporting operational planning.
- Coached team members on communication strategies, enhancing clarity, consistency, and customer-facing professionalism.
- Built strong rapport with clients, translating complex information into clear, actionable guidance.
Sales Specialist
Bison Building
Houston
01.2014 - 01.2016
- Coordinated logistics and monitored delivery workflows, reinforcing attention to detail and system-driven process management.
- Communicated with clients to verify order accuracy and resolve issues, strengthening troubleshooting and customer support capabilities.
- Maintained accurate records and shipping data, supporting reliable documentation practices essential in IT environments.
Education
High School Diploma -
Yes Prep Southwest
CompTIA
Skills
Platforms & Tools -
SAP, SalesForce, O365 Apps, Workflow Systems
Core Strengths -
White-Glove Customer Service, Strong Communication, Bilingual (Spanish), Documentation, Process Optimization, Organization, Relationship Building, Strong Work Ethic, Technical Communication, Relationship building, Client relations, Customer service and care, Upselling and cross selling
Timeline
Sales Specialist
Grainger
01.2024 - Current
Sales Specialist
Houston Direct Auto
01.2017 - 01.2019
Sales Specialist
Bison Building
01.2014 - 01.2016
High School Diploma -
Yes Prep Southwest
CompTIA