Javier Alicea
Northbridge,MA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Correctional Officer
Massachusetts Department of Correction
, USA
03.2018 - 08.2024
- Enforced rules and maintains order within correctional facilities to ensure the safety of inmates, staff, and the public.
- Supervised inmate activities, including meals, recreation, work assignments, and visitation.
- Conducted routine searches of inmates, cells, and common areas to prevent contraband and ensure compliance with regulations.
- Responded to emergencies, disturbances, and conflicts using de-escalation techniques or appropriate use of force when necessary.
- Maintained detailed records and reports on inmate behavior, incidents, and daily operations.
- Escorted inmates to court appearances, medical appointments, and other authorized locations while ensuring security protocols are followed.
Towing Operator
Direnzo Towing and Recovery
Millbury, Massachusetts
06.2015 - 09.2017
- Operated tow trucks for safe vehicle recovery and transportation.
- Assisted customers with roadside support and towing services.
- Conducted routine inspections on towing equipment for safety compliance.
- Coordinated with dispatch to prioritize towing requests efficiently.
- Communicated effectively with clients regarding service options and procedures.
- Managed vehicle loading processes to ensure secure transport during towing.
- Documented service details accurately for record-keeping and reporting purposes.
- Established good working relationships with clients by offering courteous service throughout each job assignment.
- Loaded and unloaded vehicles onto trailers or tow truck beds using chains, straps, winches, ramps, hoists and dollies.
- Maintained accurate records of customers, charges, and services rendered.
- Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
- Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
Delivery Driver/ event installer
Franklin Party Rentals
Franklin, MA
04.2005 - 09.2017
- Delivered rental equipment to various locations efficiently and safely.
- Inspected vehicles for safety and proper equipment before each delivery.
- Maintained accurate records of deliveries and inventory levels daily.
- Communicated with customers to confirm delivery times and address concerns.
- Assisted with loading and unloading rental items at customer sites.
- Collaborated with team members to streamline delivery routes and processes.
- Ensured cleanliness and organization of delivery vehicles after each use.
- Followed all safety regulations during transportation of rental equipment.
- Transported and safely delivered items to prevent damage or loss.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
Education
Associate's degree - Criminal Justice
Quinsigamond Community College
Worcester, Massachusetts, MA06-2016
Skills
- GPS
- Microsoft Word
- Calendar management
- Accounting systems
- Analysis skills
- Report writing
- Conflict management
- computer skills
- Security
- Data analysis skills
- Marketing
- Client services
- Appointment scheduling
- Communication skills
- Managing customer accounts
- CPR
- Outbound calling
- Adobe Acrobat
- Financial software
- Customer service
- Phone etiquette
- Assembly
- Record keeping
- Customer communication
- Heavy lifting
- Driving
- Customer needs analysis
- Microsoft Office
- Management
- Customer support
- Computer literacy
- Supervising experience
- Sales negotiation
- Customer relationship building
- Phone communication
- Warehouse experience
- Time management
- Writing skills
- Google Docs
- Phone call management
- Mobile devices
- Typing
- Customer issue escalation
- Computer operation
- Client communication
- Pricing
- Microsoft PowerPoint
- Productivity software
- Word processing
- Attention to detail
- Manual handling
- Interpersonal communication
- Inventory control
- Google Meet
- Customer complaint resolution
- Microsoft Excel
- Intake
- Google Workspace
- QuickBooks
- Data storage
- Microsoft Outlook
- Enforcement procedures
- Safety compliance
- Crisis management
- Roadside assistance
- Law enforcement
- Leadership
- Data entry
- First aid
- Organizational skills
Certification
LTC
Languages
English
Timeline
Correctional Officer
Massachusetts Department of Correction
03.2018 - 08.2024
Towing Operator
Direnzo Towing and Recovery
06.2015 - 09.2017
Delivery Driver/ event installer
Franklin Party Rentals
04.2005 - 09.2017
Associate's degree - Criminal Justice
Quinsigamond Community College