Javier Arroyo
Santa Ana,CA
Summary
Housekeeping Supervisor offering 7 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every guest a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Montage laguna beach
Laguna Beach, CA
08.2021 - Current
- REVINATE champion, I participated in Monthly meetings by representing my department.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Created and implemented daily cleaning schedules for staff members.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Coached staff on strategies to enhance performance and improve customer relations.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Managed team of employees, daily progress reports and overall project planning.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
Housekeeping Supervisor
Balboa Bay Resort
Newport Beach, CA
02.2017 - 06.2021
- Created and implemented daily cleaning schedules for staff members.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Responded promptly to maintenance requests from guests or staff members.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
High School Diploma -
Lorin Griset Academy
Santa Ana, CA06.2015
Skills
- Department Coordination
- Training and Mentoring
- Document Control
- Performance Evaluation
- Quality Assurance
- Quality Improvements
- Performance Improvements
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Housekeeping Supervisor
Montage laguna beach
08.2021 - Current
Housekeeping Supervisor
Balboa Bay Resort
02.2017 - 06.2021
High School Diploma -
Lorin Griset Academy
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