Javier Barrera
Rio Grande City,TX
Summary
Proven leader with extensive experience at AutoZone, adept in customer service and team leadership. Excelled in enhancing store operations and customer satisfaction, demonstrated through effective problem-solving and multitasking. Skilled in training and mentoring, significantly improving team performance and operational efficiency. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Store Manager
AutoZone
11.2019 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Parts Sales Manager
AutoZone
02.2009 - 11.2019
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
Overnight Stocker
HEB Grocery Store
01.2009 - 01.2010
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
Education
High School Diploma -
Rio Grande City H.S.
Rio Grande City06.1999
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Store operations
Training and mentoring
Team Leadership
Goals and performance
Timeline
Store Manager
AutoZone
11.2019 - 09.2024
Parts Sales Manager
AutoZone
02.2009 - 11.2019
Overnight Stocker
HEB Grocery Store
01.2009 - 01.2010
High School Diploma -
Rio Grande City H.S.