Javier Basantes
North Bergen,NJ
Summary
Professional golf facility attendant with significant experience in delivering exceptional customer service and maintaining course operations. Skilled in managing equipment, assisting players, and ensuring smooth and enjoyable golfing experience. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, effective communication, and positive attitude.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Director of Outside Operations
The Ridgewood Country Club
03.2020 - Current
- Managed staff hiring, training and supervision.
- Improved golf course operations by streamlining staff schedules and prioritizing daily tasks.
- Trained new staff members on company policies, procedures, and customer service standards, resulting in improved overall performance.
- Worked closely with food and beverage department to coordinate catering services for large-scale events held at the facility.
- Took phone calls to book tee times and answer questions pertaining to golf operations.
- Enforced club policies and golf etiquette guidelines to maintain a safe, enjoyable environment for all players.
- Organized successful golf tournaments, ensuring smooth operations and positive experiences for participants.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
- Ensured smooth operations at golf course by maintaining cleanliness and orderliness of golf carts.
Bag Room Attendant
Knickerbocker Country Club
04.2006 - 12.2019
- Demonstrated commitment to safety by conducting regular inspections of golf carts, identifying potential issues before they escalated.
- Enhanced member experience by promptly cleaning clubs after rounds of golf, keeping equipment in pristine condition.
- Effectively managed the inventory of rental clubs, ensuring proper maintenance and timely replacement of damaged or worn equipment.
Education
High School Diploma - Automotive Engineering
Hudson School of Technology
North Bergen, NJ06.2008
Skills
- Staff management
- Strategic planning
- Team operations
- Operations management
- Google drive
- Computer skills
- Teamwork and collaboration
- Team leadership
- Problem resolution
- Multitasking
- Attention to detail
- Customer service
- Documentation and reporting
- Training and development
- Scheduling and coordinating
- Hiring and training
- MS office
- Excellent communication
- Good judgment
- Goal setting
- Shift scheduling
Certification
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Director of Outside Operations
The Ridgewood Country Club
03.2020 - Current
Bag Room Attendant
Knickerbocker Country Club
04.2006 - 12.2019
High School Diploma - Automotive Engineering
Hudson School of Technology
- CPR/AED Certification
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