Javier Carballo

• Promoted through three roles over 1 year
• As Manager:

- Handled end-of-day operations, including closing registers and securing funds.

- Issued and tracked cashier loans to ensure accurate cash flow.

• As Customer Service Rep:

- Resolved customer complaints efficiently to ensure satisfaction.

- Processed returns, exchanges, and escalated issues when necessary.

- Managed constant flow of customer calls with minimal wait times.

• As Cashier: Handled cash, card, and check transactions, balanced the cash drawer, and greeted customers.

Even though I was hired as a cashier I also worked as a bagger, parcel, and at self-checkout. During my time working there, I learned how to work with others in retail, I learned how to greet and treat customers, and how to help customers find what they are looking for.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Processed returns quickly and effectively.
• Managed customer online and phone orders.

I also worked as a cashier in different parts of the store. During my time there I learned how to work behind the customer service desk, I learned to use the pa system, and I learned how to work with other departments to help customers.