Javier Castellanos
Palmdale,California
Summary
Resourceful leader trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating peers to work together to achieve targets.
Overview
3
3
years of professional experience
Work History
Subway Artist
Subway
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers by answering questions and fulfilling requests.
- Stocked, tagged and displayed merchandise as required.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
MC Scaffolding Assistant
MC Scaffolding
02.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Took ownership of customer issues and followed problems through to resolution
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
Education
No Degree - Computer Engineering Technology
Antelope Valley College
Lancaster, CAHigh School Diploma -
Palmdale High School
Palmdale, CA06.2023
Skills
- Friendly, Positive Attitude
- Fluent in Spanish
- Problem Resolution
- Good Work Ethic
- Experience in Leadership
- Customer Service
- Relationship Building
- People Skills
Timeline
Subway Artist
Subway
05.2023 - Current
MC Scaffolding Assistant
MC Scaffolding
02.2021 - 05.2023
No Degree - Computer Engineering Technology
Antelope Valley College
High School Diploma -
Palmdale High School
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