Summary
Overview
Work History
Skills
Languages
Timeline
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Javier Castillo

Dorchester,MA

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

15
15
years of professional experience

Work History

Bartender

Briar Group
10.2022 - Current
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Server

Helltown Kitchen
05.2022 - 09.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Server

Lido Bar an Grill (The Standard Hotel South Beach)
05.2021 - 04.2022
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.

International Flight Attendant

TAME (Ecuador)
12.2009 - 09.2020
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

Skills

  • Beverage Preparation
  • Food Running
  • Payment Processing
  • Health codes compliance
  • Organizational ability
  • Classic cocktails
  • Service-oriented mindset
  • Salesmanship
  • Responsible Alcohol Service
  • Engaging personality
  • Customer Service
  • Performance Improvement
  • Clear and effective communication
  • Cash Register Operation
  • Professional Appearance
  • Creative Mixology
  • Customer service expertise
  • Fluency in spanish and english
  • Highly reliable

Languages

Spanish
Native or Bilingual

Timeline

Bartender

Briar Group
10.2022 - Current

Server

Helltown Kitchen
05.2022 - 09.2022

Server

Lido Bar an Grill (The Standard Hotel South Beach)
05.2021 - 04.2022

International Flight Attendant

TAME (Ecuador)
12.2009 - 09.2020

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Javier Castillo