Javier Castrejon
El Paso,Texas
Summary
Over 10 years of experience in sales and customer service in different sectors. Seeking to transition into the manufacturing sector to make a significant impact and establish a long-term career.
Overview
11
11
years of professional experience
Work History
Car Sales Executive
Dick Poe Dodge
El Paso, TX
08.2022 - Current
- Provided exceptional customer service to ensure repeat business.
- Developed and implemented sales strategies to increase customer base.
- Resolved customer complaints professionally and efficiently.
- Evaluated customer credit histories prior to approving financing applications.
- Maintained accurate records of all sales transactions and paperwork.
- Created monthly reports detailing sales figures and performance metrics.
- Assisted with inventory control procedures including stocking vehicles.
- Conduct detailed needs assessments and facilitate the completion of finance applications and paperwork.
Sales and Retention Specialist
Dish Network Corp
El Paso, TX
07.2017 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Explained new products and services to customers.
- Created personalized communication plans for key accounts based on individual needs and preferences.
- Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
- Assisted in the development of strategies aimed at improving long-term customer loyalty.
- Obtained and examined relevant information to validate customer complaints and determine possible causes.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
Inside Sales Representative
El Paso Industrial Supplies
El Paso, TX
02.2016 - 07.2017
- Organize the sale of materials internationally and locally to around 20-30 specialized manufacturing companies daily.
- Prepare quote prices, credit terms and bid specifications for each company tailoring to their specific need and situations for those companies.
- Coordinate with head buyers in manufacturing companies in order to valuate and decide which materials are optimal for their business.
- Negotiate for promotional prices with vendors and incentivize our buyers with special discounts.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Place around 20-30 orders a day and ensure the product is shipped by following up and taking care of making changes in any order as requested.
- Followed up on pending orders and inquiries in a timely manner.
Field Coordinator
Best Way Juarez S. DE R.L. DE C.V.
Ciudad Juarez, Mexico
01.2013 - 02.2016
- Managed the day-to-day field operations which involved production of around 250 tons of waste as well as the weighing and tracking of trucks
- Supervised and assuring the truck loading system was performed properly and efficiently in 20 trucks daily
- Coordinated with city environmental department and supervised personnel and operations.
- Organized and maintained accurate records of field operations and personnel.
Education
Bachelor of Business Administration in Marketing -
The University of Texas At El Paso
El Paso, TX05-2015
Skills
- Upselling and Cross Selling
- Client Needs Assessment
- Goal-Driven
- Relationship Building
- Customer Service
- Advanced organizational and management skills
- Ability to work under pressure and multitask effectively
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, Access, PowerPoint)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Car Sales Executive
Dick Poe Dodge
08.2022 - Current
Sales and Retention Specialist
Dish Network Corp
07.2017 - 08.2022
Inside Sales Representative
El Paso Industrial Supplies
02.2016 - 07.2017
Field Coordinator
Best Way Juarez S. DE R.L. DE C.V.
01.2013 - 02.2016
Bachelor of Business Administration in Marketing -
The University of Texas At El Paso
Similar Profiles
Jocelyn GalloJocelyn Gallo
Service Advisor at Dick Poe Chrysler JeepService Advisor at Dick Poe Chrysler Jeep
James HaleJames Hale
Service Technician at Dick Poe Chrysler JeepService Technician at Dick Poe Chrysler Jeep
Fallon SullivanFallon Sullivan
Low-Voltage Cable Technician at Poe EnterprisesLow-Voltage Cable Technician at Poe Enterprises