Javier Cazares
Senior Claims Adjuster
Claremore,OK
Summary
Motivated Claims Adjuster specializing in personal and commercial, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable. Organized and detail-oriented. Dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through six years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Senior Specialty Programs Claims Analyst
Johnson & Johnson Insurance
12.2023 - Current
- Handle case load of up to 100 claims involving injury of independent contractors through an occupational accident policy.
- Reduced claim costs by effectively negotiating settlements with attorneys and claimants.
- Maximized subrogation recoveries by thoroughly reviewing accident facts and aggressively pursuing responsible parties when appropriate.
- Collaborated with legal counsel for complex cases, ensuring proper handling and compliance with company policies.
- Conducted thorough investigations, gathering evidence such as medical records, police reports, and claimant statements to determine coverage accurately.
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
Commercial Claims Adjuster
Melton Truck Lines
08.2022 - 12.2023
- Handled caseload of up to 200 pending commercial claims including cargo and bodily injury.
- Communicated with internal personnel including legal and management.
- Negotiated settlements with attorneys and/or claimants
- Managed claims of varying degrees of complexity and severity.
- Assessed complex claims and accurately determined value of damages.
- Analyzed complex coverage issues to determine appropriate course of action for each individual case.
Personal Auto Claims Adjuster
Equity Insurance
01.2018 - 08.2022
- Examined claims forms, insurance policies and other records to determine insurance coverage.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Documented all investigation activity and presented reports to management.
- Analyzed information gathered by investigations to report findings and recommendations.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Prepared summaries of damage, payments and policy coverage.
Property Manager Office Administrator
Triangle Mini Storage
01.2014 - 01.2017
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained sufficient number of units market-ready for lease.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Followed up on delinquent tenants and coordinated collection procedures.
Kiosk Technician
US Payments
01.2013 - 01.2015
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested components and systems to evaluate performance and identify concerns.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Store Clerk
QuikTrip
03.2011 - 03.2018
- Answered customer questions and helped find specific items.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Answered questions about store policies and addressed customer concerns.
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Education
No Degree - Computer Science
Oklahoma State University - Oklahoma City
Oklahoma City, OK 05.2001 -
No Degree - Information Technology
Tulsa Community College
Tulsa, OK 05.2001 -
High School Diploma -
Sperry High School
Sperry, OK 05.2001 -
Skills
Personal, casualty and property loss
Valuation knowledge
Accident scene investigations
Policy investigations
Automobile claims specialist
Oklahoma & Arkansas Claims Adjuster License
Risk management
Bodily injury settlements proficiency
Critical thinking
Cargo claims
Timeline
Senior Specialty Programs Claims Analyst
Johnson & Johnson Insurance
12.2023 - Current
Commercial Claims Adjuster
Melton Truck Lines
08.2022 - 12.2023
Personal Auto Claims Adjuster
Equity Insurance
01.2018 - 08.2022
Property Manager Office Administrator
Triangle Mini Storage
01.2014 - 01.2017
Kiosk Technician
US Payments
01.2013 - 01.2015
Store Clerk
QuikTrip
03.2011 - 03.2018
No Degree - Computer Science
Oklahoma State University - Oklahoma City
05.2001 -
No Degree - Information Technology
Tulsa Community College
05.2001 -
High School Diploma -
Sperry High School
05.2001 -
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