Javier Chapa
Maxwell,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Teller
Velocity Credit Union
Austin, TX
09.2023 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Cross-sold additional bank products when applicable to meet customer needs.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Continuously updated knowledge about banking products, services, policies and regulations.
Account Manager
Dell Technologies
Round Rock, TX
04.2022 - 05.2023
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Renewed existing accounts by cementing trusting relationships with customers.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
General Manager
Ike's Love & Sandwiches
San Marcos, TX
01.2020 - 04.2022
- Established clear performance goals and metrics for revenue, customer service and customer retention.
- Designed sales and service strategies to improve revenue and customer retention.
- Plan, coordinate and direct business operations to ensure the achievement of company revenue goals and documentation of expenses.
- Train, guide and mentor employees and evaluate their performance and productivity in completing their job duties.
- Assist human resources in recruiting, hiring, training and evaluating employees and ensure staff complies with company policy and procedures.
- Schedule and lead staff meetings to discuss updates, issues, feedback and to create solutions to issues that come up within the company's operations
Assistant Manager
Little Caesars
San Marcos, TX
12.2018 - 01.2020
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Computer Technician
Texas State University
San Marcos, TX
08.2017 - 05.2018
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Notified appropriate personnel of equipment malfunctions, providing timeframes for potential remedial measures.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Education
Bachelors of Mass Communication - Advertising
Texas State University
San Marcos, TX12.2021
Skills
- Cross-functional team management
- Performance improvements
- Supervision and training
- Advertising and marketing
- Team training and development
- Budgeting and cost control strategies
- Customer retention
- Communication skills
- Staff development
- Proficient in Microsoft Office
- Profit and loss accountability
- Employee scheduling
- Recruiting and hiring
- Content Creation
- Presentation Development
- Video Editing
- Adobe Creative Suite
- Keyword Research
- Campaign Development
- Wordpress development and management
- CSS website customization
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Business Development: - Successfully grew business by Increasing sales 40% once promoted to General Manager.
- Led team to achieve the highest sales in a year while also bringing down food costs, earning recognition from upper management and financial reward.
- Recognized as Employee of the Quarter for outstanding performance and team contributions.
- Promoted from Crew Member to General Manager, in less than 12-months
- Exceeded sales goals by average of 150% in 2022-2023.
- Developed 4 separate Websites using both CSS and Wordpress
Affiliations
- Deans List
- Helped create School Newspaper website and assisted with weekly content creation.
- Worked directly with Intel on developing a advertising campaign concept.
References
- Tara Delaluz - Manager Dell Technologies- Email: Tara_Delaluz@Dell.com. Phone: 6162125900
- Celena Gutierrez- Department manager, Texas State University- Email: Celena_g@txstate.edu. Phone: 512-787-3921
- Vanessa Coggins- Store leader, Alamo Draft house- Email: Vanessa-coggins@yahoo.com Phone: 281-455-9007
- Josiah Sanchez- Lead Teller, Velocity Credit Union. Phone: 512-940-7126. Email: Josiah.Sanchez@velocitycu.com
Timeline
Teller
Velocity Credit Union
09.2023 - Current
Account Manager
Dell Technologies
04.2022 - 05.2023
General Manager
Ike's Love & Sandwiches
01.2020 - 04.2022
Assistant Manager
Little Caesars
12.2018 - 01.2020
Computer Technician
Texas State University
08.2017 - 05.2018
Bachelors of Mass Communication - Advertising
Texas State University
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