Javier Contreras
Anaheim,CA
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Training Manager / Customer Service Manager
U.S LEGAL SERVICES DSCC
12.2005 - 04.2023
- Trained new hires to perform cross-training exercises with experienced workers.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Created in-depth training manual for all employees.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Implemented new learning strategies depending upon employees' skill levels.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Kept accurate records to document customer service actions and discussions.
Cedar Sinai Medical Collections
Canfield And Associates
02.1999 - 11.2005
- Established relationships with customers to encourage payment of delinquent accounts.
- Investigated customer credit references and approved credit lines.
- Processed debtor payments and updated accounts to reflect new balance.
- Corrected, completed and processed claims for multiple payer codes.
- Generated and distributed monthly customer statements.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Analyzed customer financial records to determine appropriate payment plan.
Education
Diploma -
Saddleback High School
Santa Ana, CAMedical Coding Medical Collectors
Newbridge College
06.2004
Skills
- Staff Training
- Beverage Products
- New Hire Orientation
- Accounts Payable and Accounts Receivable
- Sales Quota Achievement
- Team Meetings
- Conflict Resolution Techniques
- Customer Satisfaction
- Client Relationships
- Learning Techniques
- Customer Account Management
- Customer Relationship Management
- Budget Expenses
- Employee Performance Evaluations
- Past Due Account Management
- Call Volume Analysis
- Microsoft Office
- Call Control
- Individual Trainings
- Remote Employee Training
Languages
Spanish
Full Professional
Timeline
Training Manager / Customer Service Manager
U.S LEGAL SERVICES DSCC
12.2005 - 04.2023
Cedar Sinai Medical Collections
Canfield And Associates
02.1999 - 11.2005
Diploma -
Saddleback High School
Medical Coding Medical Collectors
Newbridge College