Javier Covarrubias

• Shop for customers’ online grocery/general merchandise orders
• Located items efficiently and accurately using handheld device to fulfill customer orders
• Select fresh, quality products
• Substituted or removed unavailable items
• Ensured customer orders were neatly bagged and organized
• Prepare orders for pickup or delivery
• Keep shopping areas clean and organized
• Delivered friendly and helpful customer service to enhance shopping experience

• Deliver excellent guest service through greeting, product advice, upselling, and operating the cash wrap.
• Manage inventory flow from back room to sales floor; unpack, restock, and organize merchandise.
• Keep the sales floor tidy and appealing; perform housekeeping, straighten displays, and maintain visual standards.
• Maintained tidy and appealing sales floor through housekeeping, display organization, and visual standard upkeep.
• Assisted in pricing, signage, merchandising, and inventory labeling to enhance store presentation.
• Adhered to shrink control protocols to support loss prevention efforts.
• Meet physical demands by lifting up to 50 lbs, climbing ladders, and standing for long periods.

• Greeted and assisted customers across departments, answered questions, and provided tailored product recommendations to enhance customer satisfaction.
• Maintained clean and organized sales floor by efficiently stocking merchandise and setting attractive displays to drive sales.
• Maintained a clean and organized sales floor by stocking merchandise, setting displays, and performing housekeeping tasks.
• Assisted with backroom duties, including receiving shipments, unpacking, and pushing inventory to the sales floor.
• Supported store leadership by completing operational tasks and fostering a welcoming shopping environment for customers.
• Worked flexible shifts, including evenings, weekends, and holidays, to meet business needs.

• Delivered excellent service by greeting, assisting, and offering outfit suggestions using mannequins and current brand styling.
• Informed customers about merchandise, promotions, and loyalty programs to encourage engagement and repeat visits.
• Supported omni-channel operations by assisting with fitting rooms, processing cash wrap transactions, and facilitating online orders to enhance customer experience.
• Maintained organized and visually appealing sales environment by restocking, merchandising, and processing shipments to attract customers.
• Operated a cash register, managed returns/exchanges, and supported store policies related to customer satisfaction and loss prevention.
• Upheld store standards and policies to create a safe and inviting shopping environment for customers.
• Lifted and moved inventory (approx. 30 lbs.), navigated stockrooms and sales floor, and effectively utilized digital retail tools.

• Delivered personalized shopping experiences by greeting customers, recommending products based on their preferences, and upselling effectively.
• Strengthened customer loyalty through proactive follow-up and personalized relationship building.
• Enhanced inventory flow and visual merchandising by efficiently replenishing stock, organizing displays, and executing seasonal layouts.
• Supported inventory flow and visual merchandising—replenishing stock, organizing displays, and executing seasonal layouts.
• Assisted in promotional setup, window arrangements, and maintaining brand merchandising standards.
• Partnered with team to achieve sales targets and foster a positive, energetic store environment.

Currently enrolled