Javier Crespo

• Provided technical support for hardware and software issues across multiple school campuses.
• Installed, configured, and maintained computer systems and peripherals for faculty and students.
• Collaborated with staff to troubleshoot network connectivity problems, ensuring minimal downtime.
• Conducted regular system updates and maintenance tasks to enhance performance and security.
• Assisted in training staff on new technologies and software applications to improve user proficiency.
• Documented technical issues and solutions in ticketing system to streamline future support efforts. We used Kace for work orders.
• Provided end-user training on software applications, leading to increased productivity among employees.
• Assisted in the planning and execution of major technology projects, resulting in improved efficiency and productivity.
• Served as a reliable point of contact for clients experiencing technical difficulties, offering prompt solutions to their problems.
• Provided a high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.
• Developed detailed documentation for IT processes and procedures, improving overall departmental organization and communication.
• Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
• Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
• Participated in inventory management of IT equipment, ensuring availability of necessary resources for classrooms.
• Responded promptly to support requests, prioritizing urgent issues to maintain operational efficiency.

Unboxed merchandise and stocked the items in the location our company system wanted them placed for sale efficiency.

• Assisted in creating visually appealing displays to enhance customer engagement and sales performance.
• Monitored inventory turnover rates, identifying slow-moving items for promotional strategies.
• Conducted regular audits of merchandise compliance with brand guidelines and store policies.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
• Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
• Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.

• Monitored surveillance systems to detect and prevent theft and other security breaches.
• Conducted regular audits of merchandise to ensure compliance with inventory control procedures.
• Collaborated with management to develop and implement loss prevention strategies.
• Trained new associates on asset protection protocols and emergency response procedures.
• Engaged with store teams to promote awareness of theft prevention techniques and best practices.
• Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
• Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.

• Analyzed market trends to optimize product placement and inventory levels.
• Collaborated with team members to ensure accurate stock replenishment and merchandising standards.
• Trained new staff on effective merchandising techniques and company procedures.
• Inspected merchandise for quality and arranged proper display location on floor.