Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

JAVIER DE LA CRUZ

Bernalillo,NM

Summary

Experienced in operations management and team leadership, with a focus on optimizing workflow and enhancing customer satisfaction. Skilled in strategic planning, inventory control, and staff development. Effective communicator adept at fostering client relationships and implementing policies for compliance and efficiency.

Overview

13
13
years of professional experience

Work History

Operations Manager

Harrison Contracting Co., Inc.
04.2012 - Current
  • Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
  • Managed the daily operations of multiple departments to maximize efficiency.
  • Developed talented team, participating in hiring, coaching, and performance management processes.
  • Maintained professional working relationships and promoted open lines of communication with staff.
  • Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
  • Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
  • Developed and maintained relationships with customers and vendors for successful project completion.
  • Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
  • Ensured effective communication among staff members by providing training when necessary.
  • Created and enforced policies and procedures to support compliance.
  • Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations.
  • Adhered to corporate standards and regulations, encouraging safe and efficient operations.
  • Tracked company inventories and ordered new products to replenish equipment levels.
  • Liaised between departments to facilitate smooth workflow across the organization.
  • Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
  • Provided leadership in creating innovative methods for streamlining business processes.
  • Maintained accurate inventory records while ensuring optimal stock levels at all times.
  • Evaluated operational costs and identified areas of improvement.
  • Prepared staff work schedules and assigned specific duties.
  • Facilitated open communication between departments to improve collaboration among teams.
  • Demonstrated and supported continuous improvement and growth mindset.
  • Reviewed financial statements, sales reports, and other performance data to measure productivity.
  • Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
  • Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
  • Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members.
  • Set prices and credit terms for goods and services, based on forecasts of customer demand.
  • Directed administrative activities directly related to making products or providing services.

Education

United States Army

Skills

  • Microsoft Office skills

  • Operational leadership

  • Inventory management

  • Interpersonal communication

  • Schedule management

  • Organizational management

  • Invoice management

  • Warehouse management

  • Document control

  • Customer relationship management (CRM)

  • Business administration

  • Strong work ethic

Timeline

Operations Manager

Harrison Contracting Co., Inc.
04.2012 - Current

United States Army

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JAVIER DE LA CRUZ