Javier De La Vega
San Diego,United States
Summary
Dynamic professional with extensive experience in high-volume dining environments. Skilled in team supervision and relationship management, consistently driving improvements in service quality and guest experiences. Ready to leverage strengths to elevate team performance and customer satisfaction.
Dedicated Head Waiter with expertise in guest relations management and complaint handling. Proven ability to enhance customer satisfaction and loyalty through exceptional service.
Results-oriented Head Waiter known for effective complaint resolution and guest relations management. Committed to maintaining high service standards and fostering team collaboration to enhance dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Waiter
Manna BBQ
724 Otay Lakes Road
02.2021 - Current
- Supervised dining area operations, ensuring high standards of service and guest satisfaction.
- Trained and mentored junior waitstaff, enhancing team performance and service quality.
- Coordinated with kitchen staff to streamline order processing and improve turnaround times.
- Implemented customer feedback systems to enhance dining experience and address concerns promptly.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Education
Associate of Science - Nursing
Southwestern College
Chula Vista, CA05-2027
Certificate of Technical Studies - Emergency Medicine Technician
Southwestern College
Chula Vista, CA12-2025
Associate of Arts - Mathematics And Science / With Honors
Southwestern College
Chula Vista, CA05-2025
Skills
- Guest relations management
- High volume dining
- Menu memorization
- Team supervision
- Dining area maintenance
- Relationship management
- Complaint handling
- Customer service management
- Safe food handling
- Compliance standards
- Guest relations
- Service prioritization
Certification
- First Aid/CPR Certified
- Basic Life Support Certified
Timeline
Head Waiter
Manna BBQ
02.2021 - Current
Associate of Science - Nursing
Southwestern College
Certificate of Technical Studies - Emergency Medicine Technician
Southwestern College
Associate of Arts - Mathematics And Science / With Honors
Southwestern College