Javier De Leon
New York
Summary
Results-driven operations manager focused on enhancing customer satisfaction and operational efficiency. Successfully managed budgets while implementing cost-saving initiatives, achieving financial targets without compromising service quality. Strong communicator dedicated to fostering positive relationships among staff and leadership.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager Operations
Columbia University
New York
09.2024 - Current
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Oversee facility maintenance activities to ensure optimal performance of equipment and infrastructure elements
- Identified and resolved unauthorized or unsafe practices, enhancing operational safety and compliance.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Oversaw daily operations of EMS system to ensure effective event management
- Established effective communication among unit staff and organization leadership, minimizing miscommunications and missed deadlines.
- Coordinated labor and custodial staff for event readiness, ensuring seamless execution and support.
Custodial Supervisor
Columbia University
New York
03.2020 - 09.2024
- Developed priorities aligning departmental objectives with programmatic and fiscal strategies to achieve departmental goals.
- Conducted hiring, training, evaluation, and termination of staff.
- Coordinated the development, implementation, and maintenance of programs, routines and schedules.
- Administered performance standards to meet service expectations of diverse clients, monitored productivity measures for tracking progress and customer satisfaction, and maintained effective client communication.
- Delivered quality and reliable services to the academic and administrative units on campus.
- Interpreted the collective bargaining agreement and resolved issues that arose.
- Evaluated and made recommendations on equipment, supplies and procedures.
- Operated Kronos system to ensure timely payroll compensation for staff.
- Employed Maximo system to facilitate work order processing and supply ordering for facility needs.
Heavy Cleaner/ Head Cleaner
Columbia University
New York
10.2011 - 01.2020
- Ensured thorough cleaning of assigned buildings, maintaining hygiene and safety standards
- One year of project team experience Buffing, Stripping & Waxing floors, Shampooing Carpets
- Supervised team of 20 employees, managing daily assignments and key distribution to enhance workflow
- Ensured safe handling and transportation of biohazard waste materials
- Facilitated workspace organization by relocating materials and furniture
- Reported building malfunctions including power failures, leaks, and equipment damages to facilitate prompt repairs
- Respond to any emergency on a 24-hour basis
- Provide Employees with Supplies for their Daily Tasks
- Serving as the Liaison between Workers and Management
Administrative Assistant/Help Desk Coordinator
Lehman Brothers/Barclays Capital/Swiss Post
New York
09.2008 - 01.2010
- Answered calls and created work orders for efficient resolution of building maintenance issues
- Managed ticketing process by opening and closing tickets from vendors post work execution
- Dispatched work orders to external vendors to ensure timely completion of maintenance tasks
- Perform building inspections to make sure the facility is well kept and safe
Executive Reception/ Switchboard Operator
Wilson Elser Law Firm/Swiss Post
New York
01.2008 - 09.2008
- Directed and answered calls via switchboard for 600+ attorneys and employees, ensuring efficient communication flow
- Welcomed and greeted attorneys' clients upon arrival, providing a professional first impression.
- Managed reception requests and tasks through Microsoft Outlook, streamlining front desk operations
- Issued car vouchers to attorneys and clients, facilitating smooth transportation arrangements
- Conference room booking and maintenance
- Maintained an orderly filing system for attorneys' records to support efficient case management.
Facilities Help Desk/Reception
NBC Universal/Swiss Post
New York
10.2007 - 01.2008
- Directed phone calls for over 700 NBC employees at reception desk, providing professional and efficient communication
- Managed and delivered company-wide requests for facilities services, ensuring timely responses and resolutions
- Created detailed work orders for external vendors, facilitating prompt service delivery and issue resolution
Education
Diploma -
Murry Bergtraum High School
New York, NY01-2004
Associate Degree - Computer Programming
Borough of Manhattan Community College
New York, NYAssociate Degree - Networking
Technical Carrier Institute
New York, NYSkills
- Workforce Management
- Operations Oversight
- Project Coordination
- Asset Management
- Budget management
- Financial Reporting
- Compliance standards
- Operational planning
- Operational efficiency
- Performance monitoring
- Performance evaluation
- Staff training
- Staff development
- Team coordination
- Customer service excellence
- Customer satisfaction
- EMS
- Microsoft Excel
- PowerPoint
- Word
- Office
- Outlook
- Adobe Acrobat Reader
- Bilingual Spanish
- Time management
- Problem solving
- Effective communication
- Standard operating procedures
- Policy enforcement
Certification
- ISSA Certified Custodial Technician
- ISSA Certified Custodial Supervisor
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Manager Operations
Columbia University
09.2024 - Current
Custodial Supervisor
Columbia University
03.2020 - 09.2024
Heavy Cleaner/ Head Cleaner
Columbia University
10.2011 - 01.2020
Administrative Assistant/Help Desk Coordinator
Lehman Brothers/Barclays Capital/Swiss Post
09.2008 - 01.2010
Executive Reception/ Switchboard Operator
Wilson Elser Law Firm/Swiss Post
01.2008 - 09.2008
Facilities Help Desk/Reception
NBC Universal/Swiss Post
10.2007 - 01.2008
Diploma -
Murry Bergtraum High School
Associate Degree - Computer Programming
Borough of Manhattan Community College
Associate Degree - Networking
Technical Carrier Institute