Javier diaz
Santa Paula,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
35
35
years of professional experience
Work History
General Manager
Black Bear Diner
12.2015 - 10.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Motivated staff to perform at peak efficiency and quality.
Server
Denny's Restaurant
06.1988 - 07.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Assistant Manager
Carrows
05.1993 - 11.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reviewed sales and gross profit report to assess company efficiency.
Education
High School Diploma -
Oxnard Adult School
Oxnard, CA06.1988
Skills
- P&L Management
- Customer Retention
- Program Administration
- Business Administration
- Workflow Planning
- Staff Supervision
- Schedule Management
- Table Bussing
- Food Presentation
- Food Safety
- POS Systems
- Event Setup
- Safe Food Handling
- Positive and Friendly Attitude
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Black Bear Diner
12.2015 - 10.2023
Assistant Manager
Carrows
05.1993 - 11.2003
Server
Denny's Restaurant
06.1988 - 07.2017
High School Diploma -
Oxnard Adult School