Financial Analyst specializing in Customer Care & Operations FP&A, providing financial insights through forecasting, budgeting, reporting, and operational analysis. Experienced in expense management, workforce planning, cost savings support, and executive reporting to drive informed business decisions.
Overview
1
1
Language
3
3
years of professional experience
Work History
Financial Analyst - Consumer Bank FP&A
Ally Financial Inc.
Charlotte, North Carolina
08.2023 - Current
Provide financial analysis supporting $30M in cost savings initiatives through expense optimization and business insights.
Delivered variance analysis and insights on expense drivers, risks, and opportunities for business leaders' decision-making.
Supported Customer Care & Operations FP&A by forecasting, budgeting, monthly reporting, and analyzing financial performance.
Partnered with stakeholders to analyze workforce planning, headcount, and operational performance metrics.
Analyze customer care channel cost-per metrics to evaluate operational efficiency, expense trends, and performance drivers.
Partner with technology teams to automate reporting processes and develop statistical accounts, improving reporting efficiency and data accuracy.
Prepare executive-level presentations highlighting financial performance, trends, and opportunities for senior leadership review.
Finance Intern
Ally Financial Inc.
Charlotte, North Carolina
05.2023 - 08.2023
Executed variance analysis to pinpoint expense drivers and enhance understanding of marketing spend performance.
Assisted in forecasting and budgeting by analyzing spend trends, updating financial assumptions, and preparing comprehensive reporting materials.
Supported Marketing FP&A by delivering monthly financial reports, conducting expense analysis, and tracking budgets for marketing initiatives.
Built Excel-based reporting tools and provided ad hoc financial analysis to support business decisions.